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Lead Call Center Representative
TCF Bank
Plymouth, MN, United States
Job Details - this job has expired, please see similar jobs below
Description
TCF Bank is hiring for LEAD CALL CENTER REPRESENTATIVES! Do you have at least 2 years of experience working in a call center? Are you ready for the next step in your career? VERY COMPETITIVE SALARY and BENEFITS! ** $500 Sign-on Bonus**
Apply NOW! Interviews occurring ASAP. Training starts on August 27th, 2018.
*Variety of shifts available; including early morning
Position Summary
Researches and resolves customer service questions, inquiries, requests and problems in an accurate, efficient and timely manner. Provides a high level of customer service in accordance with policies and guidelines. Must be able to analyze a variety of situations and determine an appropriate solution and response.
Major Areas of Accountability
A. Researches and analyzes each situation thoroughly to ensure information to the customer is accurate, complete and timely. Resolves more difficult and non-routine problems, taking the necessary action to satisfy customers and internal departments.
B. Takes ownership of customer concerns and strives to be the primary connection between the customer and our organization. Responds to customer questions, inquiries, requests and problems accurately, concisely and appropriately.
C. Continually portrays and projects a positive and professional image of TCF. Consistently achieves the established standards of the position as set by management.
D. Has a thorough knowledge of TCF policy and procedure. Keeps currently informed of changes in policy, procedure and services in order to provide accurate information to customers. Promotes interest in TCF products and services.
E. Provides an additional level of leadership in call center. Handles escalated calls and coaches and trains less experienced customer service representatives. Researches more difficult or complex customer situations.
F. Handles more difficult or complex calls such as online banking or critical products and services.
Qualifications
Minimum Qualifications
Required
Education
• High school graduate or equivalent work experience
Work Experience/Skills
• Two or more years experience as a Call Center Representative or comparable role with process/procedure or technical documentation maintenance and/or research work experience.
• Demonstrated ability to consistently exceed all minimum standards based on internal job experience, prior job achievements or business references.
• Demonstrated ability to successfully handle complex calls/work requests.
• Demonstrated leadership skills providing support and work direction to others.
• Demonstrated PC & Internet skills with ability to multi-task.
Preferred
Education
• Working toward or have achieved 2 or 4-year college degree
Supervisory Responsibilities
• None applicable
Why choose TCF?
Established in 1923, TCF has maintained a strong foundation. TCF has over 340 branches in Minnesota, Illinois, Michigan, Colorado, Wisconsin, Indiana, Arizona and South Dakota, providing retail and commercial banking services. TCF also conducts commercial leasing, indirect auto finance, and equipment finance business in all 50 states, and commercial inventory finance business in all 50 states and Canada.
Our Benefits
TCF encourages open employee communications and promotes from within whenever possible. We offer competitive pay, a comprehensive benefits plan, and opportunities for career advancement. For more details on our benefits, click on the Employee Benefits link on our career page.
We’re proud to be an equal opportunity employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or other status protected by applicable law. TCF is proud to be an affirmative action/equal opportunity employer. Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.
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