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Representative
Cuna Mutual Group
Waverly, IA, United States
Job Details - this job has expired, please see similar jobs below
Job Purpose:
The Consumer Retention Representative is responsible for conserving, selling, soliciting, and being the primary contact for consumers looking to discuss their insurance needs. This role handles a large volume of inbound and outbound calls in a call center environment, educating consumers on their policy provisions/options, submitting policy changes, as well as offering additional/different products that meet the consumer’s protection need. This position will represent CUNA Mutual to consumers using, excellent customer service, sales techniques and product expertise to influence consumers when choosing their insurance needs. This role may conduct one on one or small group training/coaching.
Framework General Profile and Scope:
• Developed expertise in a variety of work processes or activities typically developed through a combination of job-related training and considerable on-the-job experience
• Works autonomously within established procedures and practices and generates solutions to improve team performance
Job Responsibilities:
• Efficiently and effectively handle incoming telephone calls from consumers, with the ability to follow CUNA Mutual’s sales process to assess and identify insurance needs. Specific focus on needs base selling practices.
• Provide technical sales insight and explain complex insurance product information to consumers.
• Use problem solving skills to identify problems or situations and recommendations for resolution.
• Document consumer inquiries and follow-up timely to requests for information. This may include the creation of product quotes and applications.
• Provide product information, product coverage, and premium quotes with a high degree of accuracy.
• Manage consumers emotions and determine appropriate action resulting in successful call resolution
• Assist with other projects or other assignments as needed.
The above statement of duties is not intended to be all inclusive and other duties will be assigned from time to time.
Job Requirements:
• Bachelor’s Degree in Insurance, Business, or Marketing preferred or equivalent related sales experience.
• 3+ years relevant experience.
• Consistently meet defined metrics for the Retention Representative role.
• Excellent communication and listening skills
• Demonstrated ability to sell insurance products in a call center environment.
• Existing Life and Health Insurance License preferred or ability to obtain within 30 days.
• Ability and desire to interact effectively with customers, team members, and other departments.
• Demonstrated effective oral and written communication skills.
• Knowledge and/or ability to quickly and accurately interpret system information.
• Good analytical and problem solving skills.
• Demonstrated strong understanding of PC applications and comfort with using multiple systems.
• Ability to multi-task
CUNA Mutual Group’s insurance, retirement and investment products provide financial security and protection to credit unions and their members worldwide. As a dynamic and growing company, we strive to create a culture of performance, high standards and defined values. In return for your skills and contributions, we offer highly competitive compensation and benefit packages, significant professional growth, and the opportunity to win and be rewarded.
Please provide your Work Experience and Education or attach a copy of your resume. Applications received without this information may be removed from consideration.