This job has expired, please see additional jobs below
Assistant Front Office Manager
Benchmark
Rye Brook, NY, United States
Job Details - this job has expired, please see similar jobs below
Benchmark’s company culture is central to our management philosophy. The company’s stated purpose is “to provide an entrepreneurial environment where determined people dare to create, share, and build futures.
To be the “benchmark” by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.
Job Description Summary:
The Assistant Front Office Manager is responsible for the daily quality and accuracy of the work produced by the Front Office Staff. The highest standards of operation relating to guest satisfaction are to be maintained through the Assistant Front Office Manager in the overall operations of the Front Office.
Job Description:
QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE
• High school graduate or equivalent.
• College degree preferred.
• Two years front desk experience including supervising and leading others.
• Must be able to communicate effectively.
• Able to work well with guests to resolve problems in a positive manner.
• Strong knowledge MS Office, Property Management System and Social Media platformes.
ESSENTIAL FUNCTIONS:
• Control all guestroom allocations, ensuring that reservations are accurately recorded and monitored to ensure optimum occupancy and revenue is achieved.
• Responsible for assisting the Front Office Manager in training and performance management of Front office team.
• Will run all Front Office reports.
• Ensure that the procedures for guest check-in and check-out are maintained.
• Maintain an efficient system of communication between the Front Office and other departments, with particular regard to guests arrivals and departures.
• Cooperate with the Sales Department to ensure that the client room requirements are met and that the potential clients are shown representative rooms as required. Act as a group liaison for the Front Office.
• Act as group contact and handle the following: room blocking, arrivals (paying special attention to billing), departures and attending pre-con meetings.
• Follow-up on all VIP blocks and inspect room prior to arrival.
• Control and monitor blocks and additional blocking as needed, i.e. special requests, suites, etc.
• Inspect departure report daily, updating records as necessary.
• Review Housekeeping Report and rectify all discrepancies before end of shift.
• Review Room Revenue Report to ensure rates are correctly entered before close of day and perform nightly bucket check.
• Remain alert, courteous and helpful to the guests at all times.