This job has expired, please see additional jobs below
Program & Amenities Coordinator
Jones Lang LaSalle
New York, NY, United States
Job Details - this job has expired, please see similar jobs below
This role will combine Receptionist and Program Manager duties to provide concierge level services and innovative programming to the client site. The role will provide leadership and subject matter expertise using proven hospitality principles and practices. The successful candidate will ensure that the client receives increased value from the JLL platform and our vendor relationships, while also serving as the face of the team. If you are an outgoing, organized, hardworking individual who thrives in a fast paced, creative environment and you enjoy helping others, then this is the job for you.
What this job involves:
Customer Experience Programming
• Develop annual calendar of employee amenity programming, working within the allotted budget
• Coordinate programming with onsite Events, Facilities, client, and vendor partners
• Research experience trends and propose innovative and exciting programming
• Proactively identify opportunities to create experiences within the calendar year
• Partner with key client contacts to ensure programming is aligned with company goals and workplace culture.
• Proactively develop and maintain client relationships ensuring that expected service levels are achieved.
• Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators.
• Deliver an exceptional quality of service, as reflected by client feedback.
• Seek ways to constantly reduce costs and improve operational standards.
• Ensure compliance within delegated financial and contractual authorities.
• Regularly monitor amenity programs using metrics and participant feedback
Reception Duties:
• Support the day to day delivery of services on site in accordance with all agreed policies, procedures, and contract scope.
• Manage sign-in process for vendors and visitors with professionalism and hospitality
• Provide high-level administrative support to employees and way-finding/amenities within the building, neighborhood amenities, and organizational information
• Handle incoming and outgoing calls including distribution of any messages.
• Receive, inform, and guide visitors including coordination with Client employees.
• When applicable, maintain conference room booking schedules to maximize efficient use of space
• Provide administrative support to on-site events as assigned by Events Management team
• Responsible for maintaining all contact list including suppliers/contractors
• Responsible for management, maintenance and upkeep of the front office/ reception area – clean and presentable at all times
• Track all badges that are distributed for both vendors and employees
• When applicable, assist with mailroom and perform associated functions including management of mail service and courier contractors
• Participate as a key team member in responses to emergency situations
• Support delivery of site amenities and programs as directed, including but not limited to: reception, events, janitorial, mail and courier services, materials storage, document management, copy services, and shipping programs.
• Coordinate and manage special requests for workplace services that are outside of the routine services provided.
• Any other activities to support JLL and/or site operations, including, but not limited to: moves/reconfigurations, events, safety, or sustainability practices
Leadership/Teamwork
• Actively support an environment of teamwork, co-operation, performance excellence and personal success.
• Participate in the individual performance management program, and personal development planning process.
• Act as an ambassador for JLL by behaving consistently with cultural and ethical requirements and participating in company activities.
Sound like you? Before applying it's worth knowing what we're looking for:
• College degree with 3+ years work experience in a customer focused service role (hospitality or concierge experience preferred)
• Must have the communication and collaboration skills to effectively work with both key clients and across JLL matrix relationships with flexibility & an action-oriented attitude.
• Individual should be seen as a subject matter expert and is responsible for bringing innovation and best practices to this space.
• Must have excellent communication skills and the ability to persuade the client to adopt new practices. There will be extensive collaboration with the client and relationship skills are critical.
• Ability to work independently with little supervision.
• Self-motivated; confident, energetic, and flexible
What you can expect from us
You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We’ll offer you a competitive salary and benefits package.
Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...
Apply today!
#LI
JLL Is an Equal Opportunity Employer
JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy at https://jll2.sharepoint.com/CorporatePolicies/HR%20Policies/Equal%20Employment%20Opportunity%20and%20Affirmative%20Action.pdf.
If you have questions about careers at JLL or are disabled and require further assistance in applying for a position, please contact us at careers@am.jll.com