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Business Services Manager
Union Bank
Tempe, AZ, United States
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The Business Services Officer position provides operational support to Financial Centers and other areas of the Bank. This position responds to complex operational and legal documentation questions or issues with research and analytics-based recommendations aligned with the Bank’s policy, procedures and regulatory requirements. The incumbent also participates on projects and other duties as assigned by management.
Major Responsibilities:
80%
• Respond to internal and external inquiries, both verbally and in written form, related to departmental policies and procedures, regulatory requirement information or guidance as it relates to all operational functions.
• May contact customers to collect, validate or research information and ensure consistency with positive customer experiences.
• Provide operational and technical expertise, including departmental training, development of procedural documentation and analysis of service quality disruption.
• Provide advanced analytical and high level, specialized support to Management.
• Directly and with peers, plan, schedule and implement new or changed operations procedures and systems independent of or with the operations group staff; implement form changes, equipment changes and methodology of branch operations; evaluate feasibility of proposed and present policies and procedures; recommend necessary changes.
• Ensure quality performance and operational efficiencies through the daily review of reports, exercising good judgment to escalate appropriately.
• Responsible for researching and correcting escalated issues by performing analysis, and working with the business teams to prioritize resolution.
• Perform General Ledger and financial analysis report reconciliation functions for Bank.
• Monitor issue resolution of various operations, compliance and training systems to ensure Bank activities are being managed and associated tasks are completed.
• Lead, conduct, and facilitate meetings.
• Represents manager and team on project-level meetings, committees, and cross-functional teams speaking from a position of authority on dates, timeframes, activities, and processes.
• Prepare and maintain current, accurate, and detailed project files, meeting deliverables and track results.
• Prepare/summarize information from raw data using spreadsheets or other software for administrative reports.
• Reporting assignments may include standard and ad-hoc reporting business line products. For example: Purchase Orders, Invoices, Suppliers, Categories Spend analytics.
20%
• May be asked to provide research on exception expense amounts/charges, monitor the budget and review general expenditures to ensure they are within budgeted guidelines, and/or gather information so variance can be explained or corrected.
• Coordinate and arrange large and/or recurring meetings, luncheons and conferences; prepare materials necessary for meetings.
• Attend meetings as requested and prepare and distribute meeting minutes.
Qualifications
• Typically requires a Bachelor’s Degree in business administration with an emphasis in operational organization, finance, or other relevant discipline or experience.
• Minimum 5+ years banking experience with extensive expertise and knowledge of centralized bank operational functions and systems required.
• 3+ years experience in bank operations, management and/or other risk management functions in a financial institution.
• Excellent communication skills (both written and verbal) and interpersonal skills.
• Strong analytical skills and good judgment.
• Results driven with the ability to work independently and under minimal direct supervision.
• Solid ability to manage multiple priorities and cope with moving targets.
• Knowledge of operational functions, systems, policies and procedures.
• Proficient in Microsoft suite of products - Word, Excel, Visio and PowerPoint.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.
A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.