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Service Executive
Fiserv
Remote, GA, United States
Job Details - this job has expired, please see similar jobs below
Job Title Service Executive IV- Card Services
This role can be located anywhere in the United States.
The Service Executive within Card Services is responsible for supporting the operational needs of Fiserv Card Services’ clients. These clients consist of large financial institutions and organizations that partner with Fiserv to sell our products and services to financial institutions. The Service Executive role provides a more in depth level of support to our clients in areas such as ATM/debit, card production and processing, and is intended to alleviate tasks often times associated with Client Executive duties, thus freeing up the Client Executive for other strategic functions and additional sales opportunities. Each Service Executive is responsible for understanding the nuances associated with the product/services and for providing a high level of support to each assigned client. The Service Executive interacts with client contacts, account management team and other Fiserv Business units and departments.
Depending on the client’s location, the candidate may be required to work extended hours in order to support clients.
Responsibilities:
• Responsible for maintaining the primary Fiserv relationship in client's technical and operational areas
• Participate with Client Executive and client on operational strategy
• Schedule and facilitate client calls with National or Dedicated Key Rep/Service Executive /Risk Analyst and Client Executives as needed to review CRs, projects and open issues
• Attend Project Review meetings with client to update internal groups on client projects
• Create, submit, and track Project Service Requests (SR) & Engagement Requests
• Attend scheduled calls with Service Delivery and client to follow up on any escalations or scope changes on a as needed basis
• Create, submit and track CR’s
• Participate/schedule/facilitate Post Mortem (internally) meetings
• Project Coordination (AP releases, Project Implementation) - work with other Fiserv staff on execution of releases, projects etc. Ensure that projects are completed within contractual SLA's
• Serve as main internal liaison to internal Fiserv teams including Business Partners
• Ensure that client requests for additional services are addressed
• Escalation point on issues (first line escalation remains Client Services)
• Promote and maintain positive client relations
Qualifications:
• EFT and Debit Card knowledge required
• Bank Knowledge preferred
• Client service oriented
• Advanced analytical skills required
• Excellent verbal and written communication skills
• Excellent organizational skills
• Advanced PC skills (MS Excel, Access, Word)
• Professional appearance and ability to travel upon request
• Bachelor’s degree in business and 2 to 4 years’ experience as an Account/Client Executive or National Client Service Representative is preferred
Physical Requirements:
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to:
• Stand or sit for several consecutive hours;
• Talk, hear, and use hands and fingers to operate a computer keyboard, dial a telephone and manipulate a mobile telephone during travel;
• Reach, stoop and kneel;
• Be physically able to install, troubleshoot and maintain computer, phone and other office equipment;
• Complete reasonable janitorial functions to maintain a healthy home office space.
• Specific vision abilities required by this job include close vision requirements due to computer work and distance vision abilities sufficient to operate a motor vehicle with or without correction
• Ability to sit at a computer terminal for an extended period.
• Light to moderate lifting is required (i.e. office supplies, computer monitors, shredders, personal luggage etc.)
• Moderate noise toleration (i.e. multiple voice conversations, printer, telephone, mobile phone alerts)
• Ability to tolerate the stress of overnight or extended day traveling including walking extended (up to 1 mile) distances and management (to include carrying/loading/unloading) of personal luggage
• Regular, predictable attendance to ensure continuity of business commitments
• Ability to withstand occasional extended work days, including night and weekend hours as business demands dictate.
Work Environment:
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Home Office space must be separate from common areas of the home;
• Office space must be contained in a permanent structure with a physical address;
• Noises not affiliated with an office environment must be controlled;
• Access to home office must be reasonably controlled to prevent damage to equipment or access to sensitive data.
Thank you for considering employment with Fiserv. Please:
• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Fiserv is an Equal Employment Opportunity Employer, and it is the Company’s policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.