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Help Desk Analyst
Kemper Corporation
St. Louis, MO, United States
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Description
Position Summary:
Kemper is seeking a Help Desk Representative to work at our Life and Health Insurance headquarters located in the Westport area of Maryland Heights. As part of our Help Desk team, you will provide first level support to district personnel for field specified applications including, but not limited to field automation system, handheld computers and agent web portal. You will occasionally work with network services, telecom vendors, and application development to fully resolve problems. You will troubleshoot, identify problems, resolve issues, and document issues and resolutions.
Position Responsibilities:
• Provide first line response for users requiring assistance with basic technical issues and problems pertaining to district office applications.
• Provide first line response for agents requiring assistance with basic questions and issues pertaining to handheld computer.
• Provide first line response for users requiring assistance with basic questions and issues pertaining to agent web portal.
• Diagnose and resolve basic technical hardware and software issues on the platforms for which the helpdesk bear responsibility.
• Track issues to resolution, updating the internal knowledgebase and/or communicating information to relevant business units.
• Assist in developing ideas and procedures for improving field-based applications and reducing support calls and issues.
• Assist in the coordination and control of equipment provided to the district offices and agents.
• Quality assurance testing of hardware and software prior to roll out to user base.
Position Qualifications:
• College degree or equivalent IT experience with technical support issues preferred.
• 2+ years of help desk experience preferred.
• Above average verbal communication, documentation, and problem resolution skills.
Our employees enjoy great benefits:
• Qualify for your choice of health and dental plans within your first month.
• Save for your future with robust 401(k) match, Health Spending Accounts and various retirement plans.
• Learn and Grow with our Tuition Assistance Program, paid certifications and continuing education programs.
• Contribute to your community through United Way and volunteer programs.
• Balance your life with generous paid time off and business casual dress.
• Protect what you love with discounts on home and auto insurance products.
• Get employee discounts for shopping, dining and travel through Kemper Perks.
Kemper at a glance
With $8 billion in assets, Kemper is one of the nation's leading insurers. The Kemper family of companies specializes in home, auto, life, health and valuables insurance products for individuals, families and businesses.
Kemper’s underwriting companies* are rated A- (Excellent) by A.M. Best Company, the leading insurance industry rating authority. Kemper services six million policies and ranks among the top 25 personal lines property and casualty writers and the 2016 Ward’s 50 Top Performers list of life insurance companies.
*Alliance United Insurance Company is not rated.
We value diversity and strive to be an employer of choice. An Equal Opportunity Employer, M/F/D/V
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