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Sr Manager
Jones Lang LaSalle
Newark, DE, United States
Job Details - this job has expired, please see similar jobs below
Responsibilities:
• Support the account in exceeding annual Key Performance Indicator (KPI) target objectives, measuring and reporting progress in a timely manner.
• All client engineering services management activities, which include maintaining interface with Corporate Real Estate personnel, ensuring total contract compliance with all criteria and reaching all performance specifications, including quantitative cost savings and qualitative customer service specifications.
• Quarterly performance reviews between Corporate Real Estate and Jones Lang LaSalle as outlined in contract .
• Ensure fixed, variable, and incentive compensation under the contract are achieved relative to Corporate Real Estate Performance Plan and other objectives; annual KPI and incentive compensation determination and contract amendments
• Successful financial performance of the account; operational and financial goals, capital and operating budgets All applicable HR operations, staffing and employee development.
• Review regional metrics and compare against account wide metrics through the use of analytics or other tools provided by client and Jones Lang LaSalle to ensure that the portfolio is being managed within goal parameters.
• Measure, monitor and report to Executive Leaders cost savings and value add contributions of the team. Provides input and support to strategic planning initiatives and work with Critical Environments Director to identify portfolio and saving reduction opportunities.
• Provide input and justification to annual operating plan for assigned geography Participate in regional planning team to develop portfolio strategies. Oversees the timely and accurate implementation of strategic plans.
• Represent Corporate Real Estate at the regional level, developing and fostering regional client relationships as appropriate
• Assists clients to understand corporate initiatives and communicate in collaboration with the director approved service levels within portfolio.
• Collaborate with Regional Support Teams (RSTs) as required. Interfaces, collaborates and develops strong relationships with all stakeholders.
• Accountable for the accuracy and timely updates to all client and Jones Lang LaSalle systems support tools, i.e. E1, 360, Clarify, Share Point, Tracker, etc. Support process owners and platform leaders with the implementation of training, educations and expectations to ensure teams adhere to all processes and procedures.
• Provides regional input to annual financial plans and manages capital within approved plans/budgets while summarizing and sponsoring forecasted or unforeseen expenditures throughout the year. Reduce expenses by managing down associated operating costs with set PM Frequencies / standards while sustaining uptime integrity and minimize agreeable risk.
• Introduce Reliability Centered Maintenance (RCM) approach to achieve reduced maintenance periodicities through condition based maintenance. Provide input and justification to multi-year capital infrastructure plan for assigned geography.
• Provide over-site and direction of development and approval of critical infrastructure project, planning guidelines, commissioning, and close-out.
• Work with key stakeholders to ensure compliance as related to proper closeout and commissioning requirements are being followed including the collections and archiving of all necessary critical documents.
• Ensure that key stakeholders are properly maintaining archives of drawings, schematics, equipment operations manuals, warranty documents and other critical information.
• Review and maintain the completeness of all Business Disaster Resumption Plans (BDRPs) and ensure the teams are in place to support the program inclusive of call trees and contact information. Periodic testing to be completed.
• Effectively manage communications across regions/geographies between team and customer contacts, particularly in instances of critical emergencies (i.e. system failure, downtime; as frequent as weekly), including managing root cause analysis to avoid repeat failures or lapses in service delivery.
• Provide situation status updates, as required, to the Critical Environments Director, key customer stakeholders and suppliers to ensure effective application of resources to minimize equipment failures and maximize equipment reliability and up-time.
• Ensure all properties are operated, maintained and tested in accordance with local, state and national requirements overlaid by those required and expected of the account i.e., critical processes and reporting requirements.
• Establish annual audit schedules for both customer and Jones Lang LaSalle Operations audits, ensuring that all audits are 100% completed each year and that record are posted on Engineering SharePoint website.
• Collaborate with account team members and supplier key Points of Contact to meet annual KPIs objectives and agreed service levels. Oversee that suppliers meet or exceed KPI for client incident impacts. Always focusing on maintaining a goal of 100% Critical Facility Uptime.
• Assist Senior Property Managers in the development of succession planning program, including, but not limited to, on / off on boarding program administered that supports account rotation, employee exiting, and new employees.
• Available 24/7/365 in support of the customer’s critical environment.
• Actively participate in Jones Lang LaSalle CEM program. Contribute to corporate CEM goals as appropriate and transition CEM best practices to client as applicable.
• Performs additional job duties as requested.
MINIMUM REQUIREMENTS
• 10+ years operational experience with responsibility for leading teams in a service environment, including 5+ years experience in commercial real estate services.
• Demonstrated leadership skills in managing people and customers.
• Excellent oral and written communication, negotiation and analytical skills.
• Proven strategic thinker and planner. Ability to develop and create alternative ways to proceed way forward.
• Strong analytical ability to think about all the factors that might affect a situation, recommend and execute solutions.
• Excellent organizational skills, complements abilities, i.e. how resources can be arranged for maximum productivity.
• Strong judgment, problem-solving and crisis management skills.
• Excellent interpersonal and relationship building skills.
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