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Production Support Specialist
BankUnited
Knoxville, TN, United States
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Job Description
SUMMARY: This position provides support to all areas of production and portfolio management of the Small Business Finance organization. The primary role is to ensure that transactions are booked in a timely manner. Additionally, this role is assigned the task of ensuring end-to-end projects and support for SharePoint maintenance and enhancements, Signature Interface updates and training, LaserPro/SBA Workflow Enhancements, Nautilus set up and maintenance, SBF LOS, Shared Drive maintenance and Clean up, CCLRS, Exception Advisor maintenance and enhancements, and Proctor Insurance tracking and requirements.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned.
• Finalize and complete Signature Interface from LaserPro on originations.
• Perform quality review prior to CCLRS upload.
• Upload originations and servicing actions to CCLRS, including some customer payments or payoffs.
• Notify and communicate division wide on new loan closings.
• Monitor and follow up on EA reports.
• Monitor and follow up on Proctor reports.
• Reconcile GL account for BKU accounting.
• Manage USDA LINC system reporting and pay annual fees.
• Manage monthly download of Form 159 to Colson.
• Perform audit of physical and electronic loan files to ensure completeness.
• Review documents within files for accuracy.
• Prepare reports with audit findings.
• Work with other departments to resolve audit exceptions.
SUPERVISORY RESPONSIBILITIES: None.
QUALIFICATIONS/COMPETENCIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
Production Support Specialist I and II: High school diploma or GED and at least 5 years of direct SBA loan experience or 3-5 years of commercial loan experience. Ability to function well in a highly independent work environment. Experience using LOS systems. Functioning and current knowledge of common SBA, Conventional and USDA loan program preferred. User knowledge of applicable regulatory compliance.
Senior Production Support Specialist: High school diploma or GED and at least 5 years of direct SBA loan operations support experience. Ability to function well in a highly independent work environment. Experience using LOS systems. Strong knowledge of applicable regulatory compliance.
COMMUNICATION/LANGUAGE SKILLS: Ability to speak, read and write in the English language; Spanish (or other languages) helpful. Ability to read and comprehend simple instructions, short correspondence and memos; write simple correspondence; and effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; and compute rate, ratio, and percent; and to draw and interpret bar graphs. An understanding of higher mathematical concepts may be required for specific departments.
REASONING AND ANALYSIS ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; and deal with problems involving several concrete variables in standardized situations.