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Senior Program Manager
Mitsubishi UFJ Financial Group
New York, NY, United States
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Description
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world with total assets of over $2.4 trillion (as ranked by SNL Financial, April 2016) and 140,000 colleagues in nearly 50 countries. In the U.S., we’re 13,000 strong, working together to positively impact every customer, organization, and community we serve. We achieve this by delivering on our values, putting people first, fostering long-term relationships built on honesty and mutual understanding, and inspiring the best in each other. This is all part of our inclusive, high-performing culture supported by Total Rewards that include our cash balance pension plan. Join a team that’s working to fulfill its vision to be the world’s most trusted financial group.
Job Summary:
Reporting to the lead of the America Risk Management (ARM) Change Office, the Senior Program Manager is responsible for planning, managing, directing, developing and implementing complex business initiatives within the ARM organization. This role is focused on execution and delivery of a portfolio of high priority (non-IT) initiatives sponsored within ARM. The Senior Program Manager will ensure projects within the program are effectively sized from a costing and schedule perspective, resourced for effective execution & delivery, and drive execution of the initiatives while identifying and managing interdependencies across work streams and business lines.
Preferred locations for this position are New York, NY or Phoenix, AZ.
Major Responsibilities:
• Manage all phases of planning and execution of a portfolio of non-IT business initiatives or other programs sponsored by the ARM organization, including:
• Program planning and forecasting of project schedules and budget
• Intended outcomes of the change event is successfully delivered on time and on budget
• Oversee all aspects or change, including people, process, and technology (even if supported by ISA), are effectively accounted for and managed during the life cycle of all initiatives
• Define and maintain process and documentation for program activities (planning and execution) while leveraging organizational standards
• Acts as a consultant for the risk organization commensurate to change/project execution methods, as well as business/operational process commensurate to the business unit being supported
• Partnering with groups within the Bank, where necessary to ensure projects are effectively/efficiently delivered, change is appropriately adopted by impacted user communities, and interdependencies across projects and other large scale change events are effective managed
• Ensures high level of internal customer satisfaction: acts as the primary relationship manager for select Risk Stripes
• Direct and indirect management responsibilities of change management resources and key business partners
• Hands-on leadership, mentoring, coaching and process knowledge to Change Managers and project support personnel
• Directly responsible for resource planning, recruiting/hiring/onboarding, development, and performance management for all team members assigned to the portfolio
• Will ensure change managers and teams leverage the required enterprise and organizational change execution and (non-IT) project delivery methodologies, disciplines, management routines, and systems of record
Qualifications
• 10+ years Program & Change Management experience
• 5+ years financial industry experience and 5+ years of progressive process improvement experience
• 4 year university degree, MBA in related field preferred
• PMP certification highly preferred
• Strong working knowledge of risk management techniques and regulatory requirements for financial services
• Sound working knowledge and experience using and applying process improvement best practices and techniques / methodologies in a structured project environment (Six Sigma experience preferred)
• Strong proficiency in MS Office including Project, Power Point and Excel is essential
• Proven experience applying program and project management and process improvement best practice techniques and tools on large scale projects to deliver for clients.
• Demonstrated experience delivering large scale projects and capturing new business opportunities with the customer
• Must have strong Project Management skills and experience in developing program documentation, scheduled, tracking program status, evaluating operational alternatives
• Must have an expertise and passion working with customers to understand their scenarios and business drivers and to respond to their needs
• Must have excellent organizational and time management skills; must be able to prioritize workload which includes taking direction/assignments from several individuals
• Must have proven judgment and common sense as well as good problem solving skills
• Must have excellent verbal and written communication skills as well as negotiation and conflict management skills
• Must have excellent interpersonal skills; must be able to work cooperatively, interact effectively and develop strong relationship skills both with customers and company personnel serving as part of the project team
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.
A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it’s the bank’s policy to only inquire into a candidate’s criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.
A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.