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Loan Ops Team Lead
TD Bank
Mount Laurel, NJ, United States
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TD Description
About TD Bank, America's Most Convenient Bank®
TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US.
TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com.
Department Overview
The Loan Operations Team Lead II is responsible for the day-to-day guidance and supervision to a unit or team in Loan Operations. The job performs various administrative tasks involved in servicing loans.
Job Description
•Performs duties of Employees supervised on a limited basis and acts as an experienced resource for team.
•Activities involve day-to-day work load coordination, resolution of procedural problems, and prioritization based on business objectives.
•Usually provides support to two or more teams performing two or more operations activities.
•Responds to more complex inquiries and issues from Customers and internal units. Researches information to provide responses and resolution.
•Contacts Customers to explain items affecting their accounts.
•Reviews work, provides information and procedural knowledge to less experienced staff.
•Performs varied, non-routine administrative tasks in support of a single unit or team within Loan Operations.
•Responds to inquiries and issues from internal units.
•Performs research and reviews of any unresolved suspicious items with staff to help prevent fraudulent activities.
•Provides the primary leadership of a unit or team within Loan Operations including input to performance management, coaching and guidance to team members.
•Performs preliminary research on suspicious items and reports findings to appropriate resource to help prevent fraudulent activities.
•Makes entries in general ledger related to paperwork and information processed. Ensures accuracy of entries and verifies data entered.
•Approves and reviews general ledger entries and/or invoices for accuracy and completeness.
•Provides input and assistance to management in developing and maintaining budget as requested.
Job Requirements
•2 year degree or equivalent experience
•3-5 years related experience required
•Previous lead experience is required. Ability to coach and motivate Employees to improve performance and efficiency.
•Demonstrated attention to detail and proven ability to prioritize workload to meet unit objectives.
•Direct experience in one or more Loan Operations functions is preferred.
•Excellent written and verbal communications skills are required.
•The ability to understand and apply complex policies and procedures is required.
•Knowledge of relevant banking rules and policies is preferred.
•The ability to balance competing priorities and make sound business decisions within standard policy is also required.
•Ability to interact with and provide excellent Customer service to internal and external Customers.
•Excellent PC skills and familiarity with standard office equipment.
Hours
8:30 - 5:00
Inclusiveness
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach her/his potential.
If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.