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Business Analysis Senior
Freddie Mac
Mc Lean, VA, United States
Job Details - this job has expired, please see similar jobs below
Position Overview
• Ambassador of the CoE, change agent and champion of Salesforce to promote best practices that can transform and empower Freddie Mac’s businesses using Salesforce.
• Responsible for connecting business goals and challenges and for the overall design of the application solution on Salesforce.com.
• Leads Discovery Workshops with key stakeholders to understand Freddie Mac’s Single Family strategic business goals, needs, processes and current use of the platform, and any other customer centric data and processes not currently on SFDC.
• Analyzes and maps business areas strategic goals, processes and success metrics with Salesforce capabilities.
• Demonstrates Salesforce and extended AppExchange apps that can fit our needs. Explains complex technology concepts in in simple language.
• Partners with Freddie Mac’s SMEs across IT, Data Governance, Innovation Lab and other areas to design solutions that will deliver maximum value across the enterprise.
• Designs solutions with maximum usability while minimizing complex code and customization.
• Delivers detailed design proof-of-concepts, wireframes, prototypes, in PPT and sandbox, as needed.
• Creates documentation of technical design, support plan and enable best practices and governance measures.
• This role works as a team member of the CoE to deliver the complete solution for our customers, partnering with our Platform Manager and IT Partners to oversee build, testing and deployment.
• Writes user stories and acceptance criteria for complex Agile deployments.
• Project manage solution scope, timelines, quality and cost and escalates issues for resolution and to mitigate risk.
• Drives communications with all key stakeholders including delivering project updates and gathering project sign offs from CoE Lead and key stakeholders and maintains alignment
• Partners with Customer Success team to design end-user training materials and go-live support.
• Stay current on Salesforce releases, new features, product roadmaps and applications available from 3rd parties on the Salesforce AppExchange.
Qualifications
• Bachelor’s degree
• Salesforce Certifications required to be considered for this position: Administrator
• To be considered you must have 5+ years of direct experience in all aspects of developing and implementing CRM or salesforce platform applications.
• Strong understanding of key SFDC architectural concepts and how they influence design.
• Change management experience.
• Demonstrate ability to influence stakeholders to meet objectives.
• Excellent analytical, technology, communication, decision making and problem solving skills.
• Strong relationship management skills.
Preferred Skills
• Salesforce Certifications Preferred: Sales Cloud and/or Service Cloud Consultant or Analyst Consultant or other SFDC specialization.
• Experience developing solutions using Apex and VisualForce
• Experience in implementation projects using Agile methods and practices
Closing Statement
Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you’ll do important work for the housing finance system and make a difference in the lives of others. Freddie Mac is an equal opportunity and top diversity employer. EOE, M/F/D/V.