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Senior Benefits Analyst
Pacific Life
Newport Beach, CA, United States
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Job Description
Currently we are seeking a Senior Benefits Analyst to join the Corporate team based in Newport Beach, CA.
Job Summary:
Responsible for administering the day to day operations of Pacific Life’s Health and Welfare programs. Develops and maintains strong working relationships with internal clients, third-party vendors, and consultants/brokers. Responsibilities include the following:
Responsibilities:
• Provide proactive day-to-day administrative and analytical support for benefit processes, programs, and plans, such as medical and dental, life/AD&D and disability insurance, pre-tax savings accounts, retiree reimbursement account and COBRA.
• Partner with third party benefit administrators to investigate discrepancies, claim issues, and provide information in non-routine situations
• Partner with payroll department and/or employees to ensure proper benefits deductions or payments are made on a timely basis
• Troubleshoot enrollment and eligibility issues and resolve with appropriate vendors
• Identify opportunities to improve existing processes leveraging technology where possible
• Using best practices and knowledge of industry and business/customer needs, provide analysis, make recommendations and support implementation of new benefits and programs
• Support Annual Enrollment system-related activities including insurance rate reviews and enrollment system testing
• Responsible for collection of data and completion of compliance related activities or filings including but not limited to: form 5500 filings, PCORI fee calculation and filings, ACA reporting, Non-discrimination testing, etc.
• Resolve escalated employee concerns and claims issues. Provides support to employees and HR community on benefit related requests and ensure a high level of customer service.
• Assist in the development of benefit related scorecards and metrics to report plan performance against strategic objectives.
• Provide support related to annual budget cycle including creation of health and welfare projected spend and comparing budget to actual plan expenses
• Reconcile all health and welfare benefit suspense and liability accounts
• Oversee health and welfare bill payment activity, including tracking of payments and accruals and completion of monthly bill payment reconciliation
• Build and foster collaborative relationships with management, team members, and HR partners.
• Responds to escalated employee inquiries and addresses employee appeals
Factors for Success:
• Proficient with HRIS systems; Workday experience preferred
• Solid foundational knowledge of benefits/general HR processes, regulations, and laws; strong knowledge of HIPAA, COBRA, FMLA, ADA & PPACA. General understanding on ERISA, DOL and IRS regulations
• Attention to detail, solid organizational, and prioritization skills
• Strong analytical, problem-solving, and process improvement skills
• Strong customer service and communication skills required
Job level and compensation will be based on the experience level and qualifications of the candidate.