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Mortgage Retail Team Manager
Banco Santander
Howell, NJ, United States
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Description
Responsible for supervising a team and activities for processing of mortgage loans. Interfaces with underwriting, processing, closing and sales; coaches trains and assists team to meet performance standards; ensures operational integrity, and compliance with regulatory policies and procedures.
• Appropriately uses signing authority and overrides when necessary, demonstrating thorough knowledge of mortgage products and following all Bank procedures.
• Completes audits, complying with regulatory policies and procedures.
• Communicate and implement changes to mortgage processing policies and procedures.
• Reports process, procedural, or staffing issues within the department to senior management in a timely manner.
• Supervises and directs activities for a team of Loan Processors: coaches and trains employees; sets daily, weekly and monthly goals and monitors pipeline reports for each processor, ensuring customer and MDO follow up
• Ensures the processing staff delivers loans to the closing department in accordance with individual loan requirements.
Qualifications
• 2 years experience in mortgage lending.
• Ability to prioritize and work in a fast paced environment.
• Excellent organizational skills.
• Knowledge of FNMA/FHLMC standards.
• Prior supervisory experience helpful,.
• Proficient computer skills (e.g. MS Word, Excel).
• Proven exceptional customer service skills.