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Collections Specialist
First American
Scottsdale, AZ, United States
Job Details - this job has expired, please see similar jobs below
Performs a variety of collection activities including collection calls and/or correspondence in a fast paced goal oriented collections department. Responsibilities include providing customer service regarding collections issues, process customer refunds, process and review account adjustments, and help resolve client discrepancies.
• Responsible for collection of medium to complex/difficult accounts and situations.
• Responsible for the research and resolution of delinquent customers.
• Prepares justification packages to Management regarding possible further action, such as write-off or turn over to a collections agency.
• Prepare weekly and monthly updates and status reports of outstanding delinquencies for assigned accounts.
• Prepare and mail delinquent invoices to customers monthly, as needed.
Job Qualifications:
• High School diploma
• Typically requires 3-5 years of high volume Commercial Collections experience.
• Business to Business Collections experience.
• Knowledge of Billing and Collections procedures.
• Knowledge of Accounts Receivable preferred.
• Knowledge of State and Federal Fair Debt Collections Laws, US Bankruptcy Code, and Bankruptcy procedures and regulations.
• Excellent customer service skills and the ability to manage conflict and negotiate successful outcomes.
• Must be able to analyze and interpret medium to high complexity documents to make sound decisions and recommendations.
• Organizing, Planning and Prioritizing Work-Developing specific goals and plans to prioritize organize and accomplish work.
• Proficient in time management.
• Able to thrive on working in a fast paced environment, prefer managing multiple priorities within a high-energy, collaborative, fast moving environment.
• Strong computer skills including all applications in Microsoft Office.
• Excellent verbal and written skills.
• Strong attention to detail, goal oriented.
• Experience with mainframe system Oracle preferred.
First American invests in its employee’s development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.