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Desktop Integration - Specialist - Roadside Services
Allstate
Northbrook, IL, United States
Job Details - this job has expired, please see similar jobs below
Where good people build rewarding careers.
Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.
Job Description
Job Family Summary
Desktop Integration Analyst performs maintenance and integration activities as they relate to the desktop, security, and asset management.
Job Summary
The Desktop Integration Specialist provides technical support, incident and problem management to end users on complex issues regarding computer operations and networks including installations, moves, adds, system status, etc. and basic video and audio conferencing end user support.
Key Responsibilities
• Perform and document installations (moves, adds, and, changes, for personal computer (PC) hardware including PCs, notebooks, printers, LAN connections, telephones and other peripherals.)
• Diagnose and resolve complex hardware problems.
• Install desktop applications including complex or custom installations.
• Resolve difficult problems and issues that may occur during or after installation.
• Install and test changes to the desktop including security patches, service packs and new release of applications.
• Perform complex data backup and data recovery.
• Support root-cause analysis on intermediate to moderately complex incidents to provide future application, hardware and/or software resiliency.
• Understand, monitor, and indentify misapplication of corporate governance guidelines as it relates to hardware and software (e.g. move/add/change etc.).
• Identify and determine cause of problems. Initiate action and resolve the problem in a timely manner.
• Determine originating factors for a given incident and develop recommendations for preventing its repetition.
• Develop plans to meet required service levels. Design data collection and reporting mechanisms for application health reporting.
• Create queries and design reports using the designated tools as requested.
• Enter ticket, request, or incident information into the approved database or tracking software.
• Collect data from the database or tracking software. Create queries and design reports using the designated tools
Job Qualifications
• Knowledge/Skills/Abilities/Experience Advanced computer experience, networking, and Windows configuration (3 - 5 years)
• A+ Certification
• Network+ Training
• Knowledge of SCCM
• Knowledge of APAD
• Extended knowledge of Java console
• ITIL Training
• ITAM Training
• MCSE Training
• Knowledge of AMC, VIP Access, Respond, eWorkforce Management, Verint and Avaya software
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Work. Good Life. Good Hands®.
As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.
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Allstate generally does not sponsor individuals for employment-based visas for this
position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
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