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Operational Risk Services Lead
Union Bank
Irvine, CA, United States
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Reporting to the Head of Risk and Control for the Regional Bank, the Operational Risk Services Lead is responsible for developing, maintaining, staffing and executing core risk management processes as an internal service to the business unit risk partners in accordance with MUAH risk management policies and governance. This role is primarily responsible for strategic analysis and competitive assessments for planned initiatives, measure and track results and present key information to leadership team to guide strategic risk decisions. Success in this role requires extraordinary management, communication, relationship building, and leadership skills. The incumbent will design risk management processes based on collaboration and negotiation with Risk and Control colleagues, line of business executives and the Second Line of Defense. The Risk Services unit will provide centralized staff resources to execute or assist with assigned activities as an extension of the risk partner units to achieve increased resource flexibility and consistency of delivery. This role is also responsible for collecting and reporting aggregate data for the Regional Bank.
Management or Supervision: Yes
Major Responsibilities
• Contribute as senior leader in R&C in the formulation of strategy and tactics to meet organizational goals for client satisfaction, timeliness, quality, financial results and employee engagement.
• Engage and collaborate with other R&C leaders to create templates, tools and systems to support standardization of approach and efficiency in the processes and execution of identifying, assessing, monitoring, controlling, and reporting risk, and which assist business unit leadership in their management of all risk stripes.
• Represent the Regional Bank and negotiate with Second Line of Defense policy and procedure owners in the creation, modification and rollout of any risk management processes and procedures for the First Line of Defense.
• Manage Risk Services operations and departments to collaborate with business unit risk partners to ensure service levels are achieved for all R&C clients including timeliness, quality, effective cost management and customer experience.
• Facilitate the monitoring, collection and reporting of aggregate risk across the Regional Bank, reporting sub-hierarchies, select risk stripes, or specific topics as needed.
• Create and execute a framework for staying informed and current on risk management processes and tools of peer organizations and industry leaders, and incorporate findings as appropriate into Regional Bank risk management disciplines and approaches.
• Lead and collaborate as the representative of R&C’s, BURCO’s, and/or the Regional Bank’s interests in committees, task forces, meetings and projects as needed.
Qualifications
• 10+ years of experience in a senior level management position with emphasis on the design and implementation of risk management processes, procedures, tools and templates.
• 5+ years of experience managing centralized staffing resources assigned to distributed teams.
• Operations Improvement and Management experience preferred.
• BA or BS Degree in Finance or Business Administration preferred.
Knowledge, Skills, Abilities
• Deep knowledge of the financial services sector, particularly with the competitive dynamics and products in retail banking and risk management.
• Expert ability to lead transformational change through the design or re-design of processes, procedures, templates and tools including collaboration and communication with stakeholders as well as implementation execution.
• Developed understanding and demonstrated application of operational and credit risk identification and mitigation practices and procedures, including in a digital environment.
• Developed understanding of the regulatory environment and how the risks of the products and services the bank offers are viewed by the Second Line of Defense and regulators.
• Ability to build credibility with, collaborate with, and influence risk colleagues in First, Second and Third Lines of Defense.
• Ability to build, present and negotiate a position based on metrics and facts.
• Ability to develop a service culture with both senior experienced team members and junior staff.
• Ability to collaborate with internal service consumers to establish resource requirements, scheduling, assignments and service levels.
• Ability to anticipate the impact of regulatory and other environmental factors and proactively take action to ensure the team/function/enterprise is prepared.
• Ability to communicate effectively up and down the organizational structure (spoken and written).
• Ability to build internal and external networks of information resources within the risk management ecosystem.
• Ability to influence the design of transformational software for customer, regulatory agencies, and key stakeholders to exceed customer requirements (both internal and external).
• Experience in strategy development and management of large implementation efforts.
• Strong finance and analytic skills Excellent and effective oral and written communication skills.
• Demonstrated operational and risk management expertise.
• Strong leadership, coaching, and management experience.
• Ability to make decisions independently and obtain maximum performance from subordinates.
• Working knowledge of the Bank's operational policies, procedures, and services, and Federal and State banking regulations.
• Excellent grasp of the wide range of the Bank's products and services
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.
A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.