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Claims Specialist
Mitsubishi UFJ Financial Group
Tempe, AZ, United States
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Description
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world with total assets of over $2.4 trillion (as ranked by SNL Financial, April 2016) and 140,000 colleagues in nearly 50 countries. In the U.S., we’re 13,000 strong, working together to positively impact every customer, organization, and community we serve. We achieve this by delivering on our values, putting people first, fostering long-term relationships built on honesty and mutual understanding, and inspiring the best in each other. This is all part of our inclusive, high-performing culture supported by Total Rewards that include our cash balance pension plan. Join a team that’s working to fulfill its vision to be the world’s most trusted financial group.
Job Summary:
Performs comprehensive investigations for complex, large dollar customer claims of error or unauthorized use involving ATM, ACH, and/or Bill Pay, as well as handling escalated calls and complaints. Reviews all available data, as applicable, to determine possible points of compromise, minimize losses, and stop further counterfeit/fraudulent activity. Cases must be handled efficiently and within the timeframes and Federal guidelines of Regulation E. Excellent customer service is a minimum standard including operating within or exceeding service level expectations. In addition, this position may be called upon to assist in the development of Claims Specialists I.
Major Responsibilities:
• Investigate and resolve complex, large dollar customer claims of error or unauthorized use involving ATM, ACH, and/or Bill Pay in compliance with Regulation E, communicating results of the investigation to clients and banking offices in a timely and professional manner.
• Research and identify suspicious activity through comparative analysis to determine if the activity is normal or constitutes proactive steps to avoid further or potential loss.
• Perform advanced account research and problem resolution, including handling escalated calls and complaints.
• Prepare case documents for security and law enforcement agencies.
• Possess a strong working knowledge of and adherence to all banking regulations and bank policies and procedures.
• Perform excellent customer service with all points of contact including meeting/exceeding service level expectations.
• Assist in the development of more junior level Claims Specialists, as required.
Qualifications
• High school degree or equivalent education.
• Minimum 5 years banking experience.
• Claims processing experience.
• Comprehensive knowledge of banking regulations, specifically Regulation E.
• Strong oral/written communication and interpersonal skills.
• Excellent customer service skills.
• Strong analytical/problem solving skills, attention to detail/accuracy, and flexibility in work assignments.
• Excellent decision making skills that demonstrate flexibility, and resourcefulness.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.
A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it’s the bank’s policy to only inquire into a candidate’s criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.