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Outbound Inside Sales Representative
First American
Phoenix, AZ, United States
Job Details - this job has expired, please see similar jobs below
Essential Functions
• Make outbound calls to previous customers
• Overcome customer objections to close sale
• Process credit card payments
• Verify and update all homeowner contact information and ensure detailed documentation of customer or contact interaction.
• Consistently perform compliant wrap-ups.
• Maintain consistent knowledge of company (FA and Alliance) products, version updates, pricing, promotions and broker agreements.
• Keep abreast of industry, contract coverage and limits, process and procedures.
• Perform other duties as assigned
Job Complexities
• Using established procedures performs assigned tasks. Work is somewhat routine and instructions are usually detailed. Some evaluation, originality or ingenuity is required.
Supervision Received or Extended
• No supervision of other
• Works under general supervision following work procedures and guidelines
• Requests or issue that are not general in nature are referred to Supervisor or Manager
Impact
Knowledge and Skills/Technology Used
• Proven sales experience.
• Excellent customer service skills.
• Excellent oral, written communication and listening skills.
• Ability to clearly and effectively communicate to both external and internal customers.
• Excellent organizational skills (Multi-tasking, prioritizing and follow up).
• Demonstration of teamwork skills and initiative required.
• Ability to work under pressure and remain flexible to changing schedules and demands.
• Ability to apply common sense, understanding and problem solving.
• Working knowledge of Windows and Microsoft Office
• Basic math skills required
• Type minimum 45 words per minute
Typical Education
• High School Diploma or equivalent
Typical Range of Experience
• Minimum 3 years outbound telesales experience.
• Consistently exceeding department minimum expectations.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
First American invests in its employee’s development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.