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Assistant Facility Manager
Jones Lang LaSalle
Bedford, MA, United States
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Position Summary:
Provide management support to the Facility Management Team including, but not limited to;
• Be the main poc for (RPM) MAC/move requests for Bedford campus and remote sites.
• Perform all move management duties. Coordinate and supervise all clerical/administrative support function for move management team and client stakeholders.
• Oversee warehouse operations and furniture inventory- performed by others.
• Customer Service Specialist- corresponding with end users and admins to achieve and provide superior customer service and satisfaction.
• Communicates regularly with JLL Site Manager and attends scheduled staff meetings/calls
• Support compliance with Jones Lang LaSalle minimum audit and compliance standards in facility management, financial management and operational policies and procedures.
• Support work order management for in house staff and vendors as necessary.
• Vendor Management- for Bedford Campus and Remote Sites.
• Provide facility specific assistance to the project management team as needed or requested.
• Provide direction/information to vendors, facilities staff and service providers as required to ensure excellent coordination/execution of work within client environment with minimal disruption.
• Assist with researching, analyzing and reporting budget variances.
• Create purchase orders and process invoices for payment.
• Receipt and track all PO’s and invoices for RPM activities and Sites Maintenance and repair activities.
• Prepare and review various reports for accuracy. Update databases.
• Coordinate and manage special projects as assigned.
• Supervise staff of two.
• Keep current with all required internal training, (Safety, security, etc).
• Any and all other duties and tasks assigned.
Required Knowledge, Skills and Abilities (KSA)
• Demonstrate leadership, responsiveness and creativity in finding solutions for service delivery and overall client satisfaction.
• Read and understand the applicable Service Level Agreements, helps achieve the Key Performance Indicators and scores favorably on the client satisfaction surveys.
• MAC (RPM) Experience required.
• Knowledge of Steelcase office furniture systems preferred.
• Ability to work with multiple vendors and client contacts across various remote site locations throughout the country.
• Experience with E1, Corrigo CMMS and/or Tririga systems preferred.
• Able to perform as “back-up” Manager in Charge in the absence of Facilities Mgr.
• Ability to lift 50 lbs and assist with moving furniture.
Minimum Required Education:
• Minimum of 5 years’ industry experience required in a corporate environment or as a third party service provider.
• Knowledge of real estate, telecommunications, furniture, accounting and building systems helpful
• Good organizational and interpersonal skills with a strong customer focus.
• Proficient in MS Office, and possess strong written, verbal and people skills.
◦ Must be proficient at Excel Spreadsheets and have capability of customizing administrative reports.
• Demonstrated intermediate to advanced written communication skills (spelling, grammar and punctuation) and verbal communications skills.
• Able to work independently with minimal supervision.
• Prioritize and manage the completion of projects in an efficient and timely manner.
• Ability to quickly learn how to use any Company required software may be required.
#LI
JLL Is an Equal Opportunity Employer
JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy at https://jll2.sharepoint.com/CorporatePolicies/HR%20Policies/Equal%20Employment%20Opportunity%20and%20Affirmative%20Action.pdf.
If you have questions about careers at JLL or are disabled and require further assistance in applying for a position, please contact us at careers@am.jll.com