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Technical Support Analyst
Experian
Chicago, IL, United States
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Description
At Experian Health, our employees have the opportunity to shape more than products – they shape the future of U.S. healthcare. Experian Health is a pioneer for innovations leading the way in revenue cycle management, identity management, patient engagement, and care management for hospitals, physician groups, labs, pharmacies and other risk-bearing entities. Our success relies on people who are given the freedom to imagine new frontiers in the rapidly changing healthcare space and push the boundaries of innovation. Help us realize our vision of applying data for good and changing the healthcare landscape for the better – for all of us.
At Experian Health we understand that your life extends beyond the workplace. We value our employees and offer a robust suite of benefits including health and wellness, time off, volunteer opportunities and retirement plans. These are designed to keep our employees at the top of their game and inspired to be a part of the Experian Health team.
The Technical Support Analyst is responsible for providing technical expertise to internal and external customers as a part of the customer support group. This person will be a technical lead for the Registration Quality Assurance (RQA) and Patient Payment Estimation (PPE) products. The successful candidate will be involved in implementation, testing and ongoing technical troubleshooting as well as some oversight responsibilities. Additional responsibilities include product tools development, interfaces to improve our products and provide backup technical support for first level support representatives.
Experian Health Advantage
• Positive culture
• Collaborative Environment
• Meaningful Work
• Innovation philosophy
• Advancement Opportunities
• Flexible work hours
• Highly Competitive Pay, including annual bonus
• GREAT benefits (3 weeks vacation, sick time, multiple medical plans, multiple dental plans, vision,
Education & Experience:
• Healthcare experience required
Bachelor’s Degree Preferred, Not Required
• 6 years customer support experience, preferred
Equivalent combination of education and experience may be considered. \
Special Skills and Knowledge:
• Broad healthcare payer response familiarity
• Knowledge of ANSI X12 835/837 and 270/271 specifications
• Knowledge of ADT HL7 transaction formats
• Experience with multiple HIS software products
• Experience with CPT codes and CDM charges
• Outstanding customer service attitude required
• Ability to manage multiple projects simultaneously
• Ability to establish positive relationships with external and internal customers at all business levels
• Superior interpersonal communication skills, flexibility and responsiveness
Experian is the leading global information services company, providing data and analytical tools to our clients around the world. We have always believed that data has the potential to transform lives and create a better tomorrow. We are transforming data into something meaningful: helping businesses to manage credit risk, preventing fraud, targeting marketing offers and automating decision making. We have been named one of the “World’s Most Innovative Companies” by Forbes for 3 years in a row, operating at the center of Big Data since before the phrase was coined. Few companies can offer information services on an equivalent scale. We support clients in more than 80 countries and employ approximately 17,000 people in 37 countries.
Experian is an Equal Opportunity Employer. Anyone needing accommodation to complete the interview process should notify the talent acquisition partner. The word "Experian" is a registered trademark in the EU and other countries and is owned by Experian Ltd. and/or its associated companies.