This job has expired, please see additional jobs below
Learning and Development Director
CNA Financial Corporation
Chicago, IL, United States
Job Details - this job has expired, please see similar jobs below
Description
Job Summary
The L&D Director is accountable for leading the design and implementation of performance and learning solutions aligned with business priorities and that support the achievement of business results for the enterprise. The Director works closely with HRBPs, business leaders and other stakeholders to serve as catalyst for culture change by leveraging an enterprise-wide vantage point to ensure barriers are removed and best practices are adopted across business areas.
The L&D Director will be responsible for thought leadership, strategy development & execution, performance consulting, project & program management, and directing training consultants in the design and delivery of all sales and sales management development programs. This includes the oversight, enhancement and execution of CNA's current program, as well as the development and implementation of additional programs as we create a more comprehensive curriculum of offerings across the enterprise.
Essential Duties & Responsibilities
1. Develops and executes on enterprise-wide sales training & development strategy, ensuring programs offered align with strategic goals and drive business results.
2. Diagnoses performance problems at an organizational level and recommends appropriate development solutions.
3. Prioritizes and sequences the development and deployment of human capital solutions to achieve maximum impact to CNA.
4. Partners with HRBPs and business leaders to identify learner needs and ensure solutions are relevant, integrated with key initiatives, and support the talent management agenda.
5. Directs and manages highly complex training projects with multiple sub-projects and sub-teams. Identifies and implements process improvement ideas to ensure efficiency and accountability of work teams.
6. Identifies appropriate metrics, then measures learning, application and results from solutions implemented.
7. Mentors others on how to design and deliver effective learning solutions that maximize employee engagement, development and achieve business outcomes.
8. Ensures consistent & high quality deliverables and clients service.
9. Develops communications, business plans, and budgets as well as manages assigned resources for designated development projects.
10. Develops and maintains strong stakeholder and vendor relationships.
11. Acts as an expert across the organization and provides consulting to business unit training leaders. Stays up-to-date on trends within the Professional Development space and contributes best practices and key learnings to the team and organization.
12. May perform additional duties as assigned.
Reporting Relationship
Typically AVP or above
Skills, Knowledge & Abilities
1. Ability to translate strategic goals into appropriate development programs, and to meet and manage the changing priorities of the organization.
2. Expert user of data and business knowledge to identify trends and diagnose organizational issues.
3. Strong expertise in performance consulting, including the ability to clearly define desired business outcomes and discern when training is the right solution.
4. Significant instructional design expertise, including needs analysis, adult leaning theory, curriculum development principles, training techniques, and blended learning strategies.
5. Ability to develop and present a comprehensive strategy including project plans, proposals, recommendations and budgets to gain approval and support.
6. Excellent program and project management skills, detail orientation, and the ability to organize, plan and execute on large initiatives.
7. Ability to effectively lead, direct, coach and mentor others on how to design and deliver effective learning solutions.
8. Ability to present and facilitate sessions effectively, managing group dynamics while encouraging creativity, innovation and ownership of learning.
9. Strong business acumen and experience in developing sales and sales management programs. Insurance industry experience is also helpful.
10. Knowledge of Microsoft Office Suite, Skype for Business and other business related software.
11. Highly collaborative and comfortable navigating organizational dynamics.
12. Ability to manage multiple and shifting priorities in a fast-paced and challenging environment.
13. Excellent communication skills both verbal and written with the ability to communicate business knowledge information clearly and concisely.
Education & Experience
Bachelor’s degree with Master's preferred in Organizational Development, Instructional/Learning Design or equivalent.
Typically, a minimum of ten years related work experience and some direct management experience.
*LI-MV1