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Senior Director Healthcare Strategy
Visa Inc.
San Francisco, CA, United States
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Job Description
OVERVIEW:
Global Payment Experience & Solutions (GPXS) is a team within the Global Merchant Sales and Solutions organization, responsible for a) developing segment level strategies and b) executing on strategies, to create optimal payment experiences across the ecosystem – merchants, acquirers, network, issuers, consumers. This team works with clients both outside of and within Visa to incubate, develop, launch and drive adoption of new payment experience solutions that improve and enhance the customer experience at the point of
purchase.
The Senior Director of Healthcare strategy will be responsible for the segment, but work within a team of specialists for other segments to:
1. Develop segment strategies to:
• Grow and modernize acceptance
• Identify needs of the marketplace and ecosystem partners/standards needed to ensure scalable deployment
2. Assist in the development and execution of go-to-market strategies for specific initiatives
3. Engage our clients in a meaningful way to:
• Build relationships with key clients, partners, and trade associations in the segment for co-creation and collaboration
• Strengthen client relationships by sharing our thought leadership on segment POV’s
The position will be based in San Francisco.
This is a highly visible role that includes frequent interaction with key internal and external stakeholders. Internally this role will work directly with teams across Visa, including: Account/Sale Executives, Product teams, Finance, Marketing, Human Resources, and Analytics.
RESPONSIBLITIES:
1) Understand client needs and feedback from merchant and acquirer partners and develop point of view on merchant, acquirer, vertical issues and opportunities to prioritize and identify future merchant & acquirer solutions, priority relationships and acceptance opportunities.
• Analyze the health of the Merchant and Acquirer business and work across Visa to proactively identify, develop and drive longer-term strategies and initiatives that will achieve business results. Provide strategic insight - grounded in data and facts, thought leadership and structure to strategic projects. Build out unique, creative and impactful solutions by integrating insights across Visa’s many expert functional resources and leading collaborative solution development.
• Ensure strategic and financial soundness and alignment for any recommendations. Develop rigorous, fact based, quantitative analysis to support recommendations. Ensure an external perspective including competition and innovation. Build out tools and track the evolving needs of merchants and acquirers
• Develop frameworks that support the prioritization of strategic initiatives, and evaluate investment opportunities for their strategic and financial value. Identify clear and realistic long-term key success factors and strategic priorities
• Provide clear, concise, fact based and persuasive executive level communications which facilitate prioritization and high impact decision making.
2) Lead the project management of strategic projects and workstreams including strategy development and execution
3) Supervise and / or develop research, lead interviews, analysis and financial modeling, framework and presentation development, and presentation of insights and recommendations to a variety of stakeholders.
4) While the role is responsible for strategy development, execution of the strategy is a key component which can include:
• Driving new product design/innovation
• Driving new standards creation
• Consulting with clients to drive adoption and grow acceptance
• Working on marketing plans and other related engagement activities
• Leading trade association relationships and conducting speaking engagements
5) This role requires effective interaction with Visa and Client senior management including communicating and generating support for recommendations, incorporating feedback and facilitating the path from recommendation to tangible results oriented impacts.
Qualifications
• Typically, 10 years of relevant segment experience including 3+ years’ experience in management consulting, payments industry, financial services and/or previous strategy functional experience in a global organization. Bachelor’s Degree. MBA from top-tier institution or equivalent graduate degree preferred
• Strong customer focus with an ability to collaborate, manage & grow internal and external relationships
• Leadership and management skills – sound judgement, committed to motivate extended team members contributing from various collaborative teams based projects.
• Exceptional project management and leadership skills and ability to lead cross-functional teams and complex multi workstream projects.
• Ability to prioritize deliverables and projects to meet timelines efficiently, to adapt to changes in priorities quickly, and to structure and manage multiple initiatives simultaneously with focus on a drive to completion and tangible impact.
• Superior analytical and problem solving skills, with demonstrated intellectual and analytical rigor; attention to detail and ability to structure and analyze sophisticated analysis.
• Effective at building insights from research, data collection and analysis. Required knowledge and experience working with economic theories, strategic and prioritization frameworks, scenarios analysis, and competitive assessments. Knowledge of payment industry revenue drivers a plus.
• Team oriented, collaborative, diplomatic and flexible with ability to influence in a highly matrixed organization.
• Pro-active and effective communicator, with strong interpersonal and leadership skills. Experienced at presenting information to all levels, with ability to facilitate group discussions and debate and proven ability to influence and communicate effectively across geographic and functional lines and levels.
Additional Information
All your information will be kept confidential according to EEO guidelines.