This job has expired, please see additional jobs below
Director of Application Development & Operations
Ally
Charlotte, NC, United States
Job Details - this job has expired, please see similar jobs below
Ally Requisition #
18-5657
Job Description
Position Description
The Director of Application Operations role will be responsible for supporting and enabling our agile delivery development teams across Digital Channel Technology at Ally. This group is responsible for Web / Mobile and Next Generation customer facing channels supporting enterprise, deposits, auto, mortgage, invest and card. They will serve as a Lead under the guidance of the Sr. IT Director, and will be responsible for leading key IT resources including possibly: employees, contractors, and suppliers in direct support of our Scrum and Kanban teams. They are accountable to deliver joint technology & business solutions, support & optimize team delivery, remove team impediments, and provide overarching governance and budgetary support for the organization.
Job Responsibilities
• Leading a team of application operations engineers responsible for supporting a large application portfolio consisting of agile teams (both scrum and Kanban), and waterfall programs
• This team will be the primary point of contact for the entire application portfolio for:
◦ Management of production support processes including ticket management and tracking
◦ Management of application team DevOps processes, optimization and reporting for environments, DevOps tooling, and automated testing
◦ Release management processes, tracking and coordination
◦ Risk management best practices and tracking
◦ Application team financials and staff management
• Collaborates closely with the business and matrixed technology teams to analyze the current state of processes and systems, then use that information, along with business strategies to formulate a future state process and system design
• Provides direction and oversight to project teams to design, develop, deploy and sustain solutions that meet applicable business requirements.
• Responsible for a set of projects and/or releases including deliverables, cost, schedule, quality and status reporting.
• Responsible for resolving issues and mitigating risks, escalating issues/risks when appropriate.
• Manages teams, which may include Ally employee and/or vendor team members, informs the team of its progress; leads/develops Ally staff members.
• Acts as team's interface to IT and Business Partners; develops/maintains strong relationship with vendor teams and vendor management.
Qualifications
• BA/BS and 8+ years of work technology experience or equivalent work experience
• Experience with transforming organizations or teams to agile
• Strong technical background in digital technologies
• Ability to influence change across a matrix organization and collaborate with business and technology teams to deliver solutions
• Ability to manage outsourced development
• Customer Focus -- proven track record of customer satisfaction and delivery success and ability to establish and maintain appropriate relationships with business and IT stakeholders
• Consulting/Problem Solving -- ability to work in an advisory capacity to identify key technical and business problems, develop and evaluate alternative solutions and make recommendations
• Systems Delivery -- extensive experience in all aspects of the software development life cycle
• Technical Project Management -- expertise in project management including project planning and estimating, project budgeting, staffing, change control, and status reporting
Ally Overview
Ally Financial Inc. (NYSE: ALLY) is a leading digital financial services company and a top 25 U.S. financial holding company offering financial products for consumers, businesses, automotive dealers and corporate clients. Ally's legacy dates back to 1919, and the company was redesigned in 2009 with a distinctive brand, innovative approach and relentless focus on its customers. Ally has an award-winning online bank (member FDIC), one of the largest full service auto finance operations in the country, a complementary auto-focused insurance business, a growing digital wealth management and online brokerage platform, and a trusted corporate finance business offering capital for equity sponsors and middle-market companies.
Business Unit/Enterprise Function
Ally's Information Technology (IT) organization is focused on supporting and improving the position of our industry-leading business franchises through cost effective, innovative IT solutions, as well as overseeing critical functions that enable the day-to-day operations of the entire Ally Financial enterprise. IT is also responsible for the administration and execution of information protection, disaster recovery and IT risk management.
Total Rewards Information
Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Plus, we have a flexible paid-time-off program including time off for volunteer opportunities. Ally's Total Rewards Program is designed to enrich your life at work -- and outside of it and includes:
• Industry-leading 401K retirement savings plan with matching and company contributions
• Wellness program encouraging healthy living with financial rewards
• Flexible health insurance options including dental and vision
• Pre-tax Health Savings Account with generous employer contributions
• Pre-tax commuter benefits
• Other work-life integration benefits including parental and caregiver leave, adoption assistance, backup child and adult/elder day care program, child care discounts, tuition reimbursement, LifeMatters® Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs
Ally is an Equal Opportunity Employer
We extend equal employment opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.