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Training Supervisor
First American
Santa Rosa, CA, United States
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Essential Functions
• Ensures high productivity and quality performance from the Training staff
• Partners with business leaders to identify current and future training and development so that corporate/business philosophies, initiatives and objectives are met
• Researches and implements highly effective and innovative Training & Development techniques and learning approaches that will best prepare the workforce to meet business objectives
• Stays abreast of developments and changes to policies, procedures, regulations, business initiatives and technologies. Ensure consistency of training content
• Perform training as necessary
• Assists peer training departments as needed with additional resources
• Plan work schedules and assign tasks
• Train new employees
Job Complexities
• Works on problems of moderate scope in which analysis of situation or data requires review of identifiable factors
• Typically exercises judgment within defined procedures and policies to determine appropriate action
Supervision Received or Extended
• Supervises daily work activities of a functional area
• Typically provides direct supervision to non-exempt employees
• Selects and coaches talent; holds employees accountable for results
• Receives assignments in the form of objectives with goals and the process by which to meet goals
• Work is reviewed in terms of meeting department, product or project objectives and schedules
Impact
• Erroneous decisions will have impact on the overall success of functional operations
• Interacts with management on issues requiring coordination across functional/departmental lines
Knowledge and Skills/Technology Used
• Successful track record of executing day to day operational responsibilities, along with participating in, developing and completing projects in area of expertise
• Able to implement and enforce processes to ensure compliance and quality
• Provides others with reliable information and uses good listening skills
• May require knowledge of company operating systems
Typical Education
• Bachelor’s degree or equivalent combination of education and experience
Typical Range of Experience
• 3-5 years of subject matter expertise preferred
• 2+ years demonstrated experience in a lead or supervisory role
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
First American invests in its employee’s development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.