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Administrative Assistant
First American
Santa Ana, CA, United States
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Provides secretarial and administrative support to a department, management team, and/or executive. Acts as focal point for department and company policy information. Screens calls, schedules appointments, maintains calendars, makes travel arrangements, responds to requests for information on a wide range of topics, and prepares reports. Assignments often involve work of a confidential nature and require knowledge of practices and procedures of the function, company products, policies and programs.
Essential Functions
• Performs secretarial duties that require considerable experience, skill and knowledge of organization policies and practices
• Researches and obtains information for complex reports and special assignments
• Prepares and may compose correspondence, reports, presentations, etc.
• Screens telephone calls and resolves routine inquiries
• May screen and respond to e-mail inquiries
• Schedule and maintain calendar of appointments, meetings and travel itineraries and coordinate related arrangements
• Screens calendar requests, gathering information from requestor and presenting request to manager
• Gathers information for reports, to obtain approvals, to distribute to department employees, etc.
• May prepare and distribute meeting notes and action items, tracking completion of tasks
Knowledge and Skills/Technology Used
• Familiarity and/or working knowledge of several office software packages which include word processing, spreadsheets, databases, graphics and desktop publishing applications.
• Strong organizational skills with the ability to multi-task
• Must be able to maintain professionalism and a positive service attitude at all times
Typical Education
• Requires HS diploma; some college preferred
Typical Range of Experience
• 2- 4 years administrative experience
First American invests in its employee’s development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.