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Administrative Assistant
Ascensus Inc
Champaign, IL, United States
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SUMMARY
This position requires an individual who is willing and able to accept and cope with change as duties evolve.
This position provides general office support by performing the following duties:
ESSENTIAL DUTIES AND RESPONSIBILITIES
Cross train team members to ensure business continuity and adhere to a “three-deep” cross training philosophy
Develop and maintain excellent relations with new and existing clients
Responsible for answering and directing incoming calls, mail distribution, flow of correspondence, and
requisition of supplies
Greet guests in a professional, friendly, hospitable manner both on the phone and in person
Maintain phone system in proper mode (daytime, nighttime, holiday)
Provide clients with company information such as address, directions to location, company contact numbers,
company website and other related information
Receive, log, sort and forward all incoming mail and faxes
Prepare all outgoing mail for mail service pickup
Coordinate pick-up and delivery of express mail services
Assist departments with mailing projects, photocopying, faxing, filing and collating
Perform light custodial duties in the break room and restrooms
Cooperate with other staff members, clients and other associates as a team player with a positive attitude
Other duties as assigned
QUALIFICATIONS
This position is responsible for working with multiple client plans. To be successful in this position, individuals should have the ability to work effectively with various individuals and multi-task as necessary.
EDUCATION and/or EXPERIENCE
Associate's degree with related experience is preferred.
Proficient in MS Word and Excel. Ability to learn other programs specific to benefit administration.
Ability to communicate effectively with clients, plan participants, insurance brokers and agents.
Ability to solve practical problems and deal with many variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
CERTIFICATES, LICENSES, REGISTRATIONS
This position does not require any certificates, licenses, or registrations.
We are proud to be an Equal Opportunity Employer
Ascensus is a place to have a career, not just a job. As the largest US independent retirement and college savings services provider, we put our focus on people. Our culture is guided by sound principles, is committed to high standards, operates with transparency, and welcomes diversity. When you join our team, you get to go to work every day knowing that you help over 6 million Americans save for retirement and college.
Ascensus is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital or veteran status, disability or handicap, sexual orientation or any other basis prohibited by applicable law. Ascensus also takes affirmative action to employ, and advance in employment, qualified women, minorities, and covered veterans. Ascensus also makes reasonable accommodations for qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state laws