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Account Relations Representative
American International Group
Houston, TX, United States
Job Details - this job has expired, please see similar jobs below
Estimated Travel Percentage (%): Up to 25%
Relocation Provided: No
As a contributor at AIG you are the one the clients turn to in times of need. You act with speed, composure, compassion and knowledge to solve problems and the work you do every day is the heart of AIG’s business.
Position Description:
The purpose of the Account Relations Representative is to ensure complete and accurate onboarding and commission payouts to our agencies and National Marketing organizations. This representative will be the main focal point of contact for our customers when escalated issues arise and are in need of immediate attention. These individuals are also responsible for providing exceptional support for our Distribution Partners, Sales, Marketing, & Operations departments.
Responsibilities:
• Represent the key point of contact for Distribution and Sales team for questions, concerns, and escalated issues from Distribution, spanning Licensing and Contracting, Underwriting, New Business, and Customer Service.
• Working with the IMO to be available as an individual they can rely upon when any matter is not proceeding as optimally expected and then proceeding to “own” the problem until situation is properly resolved to their satisfaction.
• Handle special requests in an expeditious manner, rushing cases forward as necessary to maintain best possible relationships.
• Utilize discretion and judgement to review each request while simultaneously balancing our controls and maintaining relationships in the process.
• Build strong working relationships with our Sales and Distribution teams, becoming the main point of contact for assigned distribution channels. This role further serves to foster an environment of collaboration and commitment to issue resolution.
• Partner with field focused sales teams and distribution partners to ensure the communication channels are solid and that all parties are fully informed as needed in all applicable areas.
• Work within and across organization boundaries to identify and resolve issues and remove any obstacles that may exist.
• Through strong relationship building, should be able to glean how the IMP perceives AIG when it comes to service products, quality, etc. The Account Relations Representative is directly responsible for effectively communicating feedback to leadership.
Position Requirements:
Ideal Candidate will have:
• An Associate's Degree OR 6 or more years of management related experience
• Strong customer service skills
• Experience with Microsoft Office Products. MS Access/Excel knowledge preferred
• Excellent problem solving, thinking, and troubleshooting skills
• Excellent verbal communication and writing skills
• Excellent attention to detail and organizational skills
• Strong teamwork, along with both interpersonal and written communication skills
• Ability to work independently with minimal supervision
• Ability to handle multiple high-priority demands, competing priorities and multiple-tasks in a fast paced environment
It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.