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Help Desk Support
Macias Gini & O'Connell LLP
Sacramento, CA, United States
Job Details - this job has expired, please see similar jobs below
Overview
Essential Functions:
• Provide a point of contact for end-users to receive support and maintenance of MGO’s desktop computing environment.
• Installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and peripherals to ensure optimal workstation performance.
• Provide support remotely (via phone, email, or instant messenger) or in person with hands-on help and or training at the desktop level.
• Provide software support by assisting users with the efficient and effective use of various company applications.
• The position provides opportunities to work on special projects and will be asked to assume increasing responsibilities as time goes on.
Nonessential Functions:
• Performs other duties as directed by IT
Supervisory Responsibilities: N/A
Conditions:
• Moderate overtime required throughout the year
• Heavy sitting for extended periods in front of a computer
• Travel, including overnight, may be required approximately 5 % of time
• Minimal Hazards
Minimum Qualifications:
• Associates or BS degree (or equivalent experience) in MIS or technology-related field
• 2 to 3 years of experience working as an IT help desk staff
• Excellent written/verbal communication skills
• Outstanding customer service skills: ability to assist others in person and over the phone
• Intermediate knowledge of the Windows 10 Operating System
• Intermediate Microsoft Office experience
• Demonstrated ability to manage complex projects with multiple stakeholders
Success Factors:
• Ability to perform several tasks concurrently with ease and professionalism
• Ability to communicate clearly and concisely, verbally and in writing