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Client Technical Support Rep
Fiserv
Portland, OR, United States
Job Details - this job has expired, please see similar jobs below
Job TitleClient Technical Support Rep
What does an outstanding Technical Support Representative do?
Are you ready to take your career to the next level as a Client Technical Support Specialist? Our Express Client Services team supports the operational needs of Card Services’ clients throughout the US. Our clients are Financial Institutions (FIs) that utilize Fiserv debit card processing products and services. This group provides phone and email support in areas such as ATM/debit card production and processing, settlement, out of balance, reports, database set-up, client notifications and file transmissions. You will be responsible for understanding our product/services and utilizing various systems and platforms to give the best service to our client inquiries and support requests while working closely with various internal groups.
• Answer incoming calls and inquiries from customers, sales and account management to resolve customer questions and concerns
• Research customer inquiries utilizing company resources and document customer conversations, information, questions, corrective action/answers, and product orders in the tracking application
• Resolve problems by researching and working with other groups. Follow through on issues by placing outgoing calls to retrieve additional information or returning calls to offer information regarding resolution
• Meet individual customer service call volume and quality expectations while maintaining positive client relations
• Promote our standard methodologies with other members of your customer service claim teams
• Respond to non-routine inquiries through phone or e-mail contact with customers and prospects about the company’s products or services
• Participate in and support company-wide initiatives such as continuous process improvement in order to improve service, reduce costs, and ensure quality
Basic qualifications for consideration:
• Confirmed experience working well in a close team environment within a call center or help desk environment required
• Excellent customer service, communication and active listening skills
• Attention to detail with the ability to multi task and support the needs of multiple clients at a time, following up with clients as needed
• Ability to make decisions and solves problem that range in complexity. Good judgement to understand when significantly complex technical issues will be referred to second level support team.
• Confirmed PC (MS Office) skills & ability to type 35WPM+
Preferred skills/experiences/education:
• High school diploma required, bachelor's degree strongly preferred
• Previous experience working in a financial institution or bank is helpful, with a focus on knowledge of cards (i.e. client support, production, transaction routing, chargebacks, adjustments, etc.), ATMs, and/or network balancing
Who we are:
Fiserv is the global leader in information management and e-commerce systems for the financial services industry. The Financial Crimes development group serves over 1,000 customers across the world, including some of the largest financial institutions and banks. We are responsible for designing and delivering enterprise software for the detection and prevention of fraud and money laundering.
Fiserv is an Equal Opportunity Employer/Disability/Vet.
Thank you for considering employment with Fiserv. Please:
• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Fiserv is an Equal Employment Opportunity Employer, and it is the Company’s policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.