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Business Systems Analyst
Fiserv
Alpharetta, GA, United States
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Job TitleBusiness Systems Analyst
Position Purpose
The Business Systems Analyst – Professional is a second tier position on Fiserv’s Card Services team. The role requires the candidate to process a specified volume of small projects while leveraging their abilities to collaborate, coordinate and implement client services in a timely manner. A successful candidate is able to work independently, and as a member of a team, enjoying a fast-paced, problem solving environment. The ideal candidate is analytical and capable of meeting the expectations of Fiserv’s financial institutions and management team.
Business Description
Digital Channels provides industry-leading products and services for the online and mobile channels to help financial institutions drive deeper relationships and more effectively compete in the digital transformation. Digital Channels develops innovative online banking and mobile banking solutions for financial institutions of all sizes, with a mission to deliver easy and compelling management of digital financial services to our clients’ fingertips.
Essential Job Responsibilities
• Under direct supervision, the Business Systems Analyst – Professional supports multiple client implementations for Companion App customers across the Card Services platform.
• Participates in client kickoff, requirements and data gathering sessions.
• Assists clients with their overall branding process to include providing guidance in regards to designs, logos and imaging.
• Performs basic testing, troubleshooting and repeatable maintenance functions.
• Creates cases to document customer requirements, track implementation statuses and defects, log issue resolution and respond to work request inquiries.
• Drives implementation of client services through proactive management of the installation timeline, resolving escalations and prioritizing various stages of the timeline.
• Attends weekly conference calls or meetings with business units, project managers, clients and other internal teams to provide status, report risks and review issues that jeopardize the installation timeline.
• Comprehends, supports and follows the standard Card Services process for implementation projects.
• Communicates implementation status to the appropriate internal and external departments.
• The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.
Required Qualifications:
Education:
• Bachelor’s degree in Business Administration, Computer Science, Information Technology or Associate’s degree with relevant work experience.
Job Related Experience:
• 1-2 years of experience in implementations, business systems analysis, project management or coordination.
• 1-2 years of experience working in a customer service oriented or time-sensitive environment driven by project timelines.
• Experience managing multiple projects, implementations and client escalations simultaneously.
• Experience working with the MS Office Suite of products: Word, Excel, PowerPoint, OneNote, Visio.
Essential Skills/Knowledge
• Self-starter who can work effectively, both independently and in a team environment.
• Strong analytical, organizational and time management skills.
• Solid verbal and written communication skills.
• Ability to multi-task and manage multiple projects simultaneously.
• Ability to maintain a professional attitude and demeanor in high pressure situations.
• Knowledge of Apple and Google app store submissions and maintenance activities.
• General understanding of Project Management principles.
Thank you for considering employment with Fiserv. Please:
• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Fiserv is an Equal Employment Opportunity Employer, and it is the Company’s policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.