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Scheduling and Valuations Supervisor
ServiceLink
Pittsburgh, PA, United States
Job Details - this job has expired, please see similar jobs below
The ideal candidate will possess strong communication and interpersonal skills to gain trust, achieve business objectives, and collaborate with all levels of management. If you thrive as a motivating force, inspiring confidence and energizing teams to drive for superior results, we encourage you to apply today. This is a great time to join and grow with ServiceLink, where our demand for exceptional performance is rewarded with unique and unlimited advancement potential.
A DAY IN THE LIFE
In this role, you will…
• Supervise the daily operations of the scheduling department
• Review production and performance metrics and measurements for all schedulers
• Ensures technology is sufficient to handle the requirements of the scheduling center and in line with industry practices
• Monitors the scheduling processes, technology and customer experience
• Assists the Assistant Vice President- Scheduling with managing and resolving operational escalations
• Monitors procedures for scheduling and ensures the proper controls are in place
• Monitors on-going training for staff and review procedures, updates or changes
• Communicate with the team – conduct regular staff meetings; be able to display synergy with all Servicelink teams; and be available and accessible for your teams
• Monitor team performance; ensuring the teams are hitting their production and quality metrics and validate the team is following our internal processes to ensure we are providing the number one quality and customer service to the customer at all times
• Assist the Assistant Vice President-Scheduling with managing all aspects of technology related to scheduling and ensures services offered are in line with industry standards
• Train and develop staff; interviewing, hiring and disciplinary needs
• Distributes work assignments to scheduling staff
• Performs quality control reviews as needed
• All other duties as assigned
Qualifications
WHO YOU ARE
You possess …
• Bachelor’s or Associate degree in business, or a related field, with two or more years of progressive experience in scheduling, or an equivalent combination of education and experience
• Knowledge of state and federal laws and regulations applicable to scheduling/call center
• Considerable knowledge of and ability to use automated scheduling systems; ability to use personal computers, peripherals, business software, and applications specific to organizational needs
• Previous management experience
• Analytical ability sufficient to apply data and information to the solution of administrative and operating problems
• Leadership and management skills with the ability to motivate, mentor, train, coach, evaluate performance, and lead a multi-functional staff in a fast-paced, dynamic environment
• Ability to work independently with minimal direction and to meet deadlines
• Demonstrate ability to read, interpret, and analyze accounts and records of a complex, detailed and recurring nature
• Analytical ability sufficient to apply data and information to the solution of administrative and operating problems
• Ability to work collaboratively with peers, company managers, and customers in a team environment to attain common goals
• Analytical and mathematical ability sufficient to calculate and evaluate performance metrics and apply them to increased efficiencies and the solution of administrative and operating barriers
• Ability to communicate effectively both in writing and orally, in person and by telephone, with all levels of the organization and with external customers
• Strong instructing and advising skills
• Demonstrated ability to provide excellent customer service
• Ability to enter and extract data from a computer database
• Ability to locate data in a computer database for the purpose of researching and resolving customer inquiries
• Ability to maintain strict confidentiality
• Considerable knowledge of and ability to use automated scheduling systems; ability to use personal computers, peripherals, business software, and applications specific to organizational needs
• Previous management experience
• Knowledge of Microsoft software products