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Support Services Specialist
Union Bank
Tempe, AZ, United States
Job Details - this job has expired, please see similar jobs below
The Support Services Specialist will be responsible for supporting and assist in coordinating certain document changes involving new or existing products, regulatory changes, compliance, system changes, and work optimizations. Document development, writing and revisions would include policies, procedures, process maps forms and letters to support assigned projects and business as usual duties. Develop presentation material for department as needed.
Major Responsibilities
• Research, analyze, recommend, write, publish and implement new or revised operating procedures and process maps for banking offices or administrative operating systems that are being modified or created.
• Review and approve new or revised forms and letters. Review accuracy of calculations, methods, procedures and approaches relating to projects.
• Respond to internal and external inquiries, both verbally and in written form, related to departmental policies and procedures, regulatory requirement information or guidance as it relates to all operational functions.
• Maintain inventory and assist with periodic review for all project documents, and ensure they are kept up-to-date.
• Assist in creating high-quality, presentation materials, analytical reports, and tools/templates. Materials should be well-organized, well-communicated, complete, and timely.
• Prepare/summarize information from raw data using spreadsheets or other software for administrative reports. Reporting assignments may include standard and ad-hoc reporting business line quality assurance results.
• May be asked to provide research on exception expense amounts/charges, monitor the budget and review general expenditures to ensure they are within budgeted guidelines, and/or gather information so variance can be explained or corrected.
• Coordinate and arrange large and/or recurring meetings, luncheons and conferences; Prepare materials necessary for meetings.
• Attend meetings as requested and prepare and distribute meeting minutes.
Qualifications
• Prefers a Bachelor’s Degree in business administration with an emphasis in operational organization, finance, or other relevant discipline or experience.
• Minimum 3+ years banking experience with expertise and knowledge of centralized bank operational functions and systems required.
• Excellent communication skills (both written and verbal) and interpersonal skills.
• Strong analytical skills and good judgment.
• Results driven with the ability to work independently and under minimal direct supervision.
• Solid ability to manage multiple priorities and cope with moving targets.
• Strong attention to detail with the ability to think outside of the box for risk identification and remediation.
• Knowledge of operational functions, systems, policies and procedures.
• Basic knowledge of Microsoft suite of products - Word, Excel, Visio, SharePoint, and PowerPoint.
• Excellent technical writing skills.
• Excellent project management skills in documentation, tracking, follow-up, escalation and reporting.
• Ability to compose and write business letters, forms, procedures, internal policies, and memos.
• Prepare management reports and executive summary status updates, as required by management.
• Must be able to organize and conduct presentations or provide and prepare presentation materials to management as requested.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.
A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.