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Account Specialist - Collections
Walter Investment Management Corp
Tempe, AZ, United States
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Position Summary:
Pursue solutions to resolve post charge-off and deficiency balance accounts.
• Build and cultivate relationships with the borrowers to help them find ways to make meeting their obligations possible according to the company’s standard.
• Meet and exceed assigned Key Performance Indicators such as; collections goal, time on phone, talk time and new unit payers.
Essential Functions:
• Manage your individual portfolio.
• Re-establish and maintain communication with customers to minimize company loss.
• Negotiate payoffs, settlements and payment programs according to company guidelines.
• Utilize all available skip tracing tools to locate our borrowers whose current contact information is inaccurate.
• Achieve various numeric standards and goals for servicing accounts without sacrificing quality of service while adhering to state and federal (FDCPA/CFPB) guidelines and consistently representing the Company in a professional manner.
Qualifications/Job Requirements:
Education:
• High School education or greater preferred.
Experience:
• 2+ years collection experience required, preferably with post charge off and/or deficiency balance collections experience a plus.
Skills:
Ability to achieve set goals, meets deadlines, and work in a fast-paced, stressful environment
• Knowledge of collection laws and processes
• Persuasive and professional communication skills
• Strong numeric aptitude, problem solving and analytical skills
• Detailed self-starter who is motivated and organized
• Must be able to work a flexible work schedule, which can include evenings and occasional weekends.