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Teller, Senior
First Horizon National Corporation
Cape Coral, FL, United States
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Description
Job Summary
A Senior Teller is often the face of Capital Bank to the customer, as tellers interact with a majority of the customers who visit financial centers. A Teller creates a positive customer experience while providing a variety of services involving the receipt and payment of money.
Job Duties/Responsibilities
Teller responsibilities include, but are not limited to the following:
• Ethically represent Capital Bank in all interactions
• Work within established policies, procedures and guidelines and embrace our Firstpower culture of candor, change, inclusion and teamwork
• Provide award-winning customer service with a positive attitude
• Plan and organize effectively to complete all tasks and responsibilities
• Process transactions accurately and efficiently in a fast-paced environment
• Demonstrate knowledge of available products and services
• Follow up on opportunities to retain, expand and deepen customer relationships
• Ask questions and employ listening and communication skills effectively to uncover customer needs and make referrals to the appropriate contacts
• Anticipate and prepare appropriate responses for common customer reactions
• Demonstrate exceptional teamwork and potentially mentor new employees
Requirements
• Qualifications
◦ High school diploma or equivalent
◦ Previous teller/cashier experience preferred
◦ Ability to stand for extended periods of time and lift up to 25 pounds in coin or currency
◦ Ability to learn and follow financial center operation and security procedures
• Skills
◦ Ability to sell products and services to meet sales goals
◦ Ability to manage multiple and/or conflicting responsibilities
◦ Ability to promote the appropriate company image and maintain a professional image
◦ Basic computer skills with knowledge of email functions and Microsoft Office
◦ Excellent verbal and written communication skills
◦ Excellent organizational skills
◦ Good aptitude for math
◦ Outstanding customer services skills including researching and resolving customer issues