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Debit Card Specialist
IBERIABANK Corporation
Birmingham, AL, United States
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Job Details
Description
SUMMARY
The Debit Card is responsible for handling adjustments and client inquiries related to debit card issues and/or transactions. Responsibilities will include processing, investigating and auditing new debit card disputes and fraud claim cases, as well as, performing a variety of card operational duties related to the operations of the Electronic Funds Transfer (EFT) process. This person is also responsible for answering questions, troubleshooting and performing quality control for card ordering processes. Must ensure uninterrupted service to clients, work within regulatory timeframes and meet compliance requirements. The individual must also provide exceptional service and open communication internally and externally when assisting clients and working with processors/merchants. Additionally, he/she will interact directly with clients and merchants, and other financial institutions, when applicable.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Handles clients calls and inquiries including making outbound calls to clients regarding client’s card activities; May make recommendations in resolving issues relating to clients’ accounts
• Processes ATM adjustments and return deposits
• Reviews check holds and make adjustments as needed
• Reviews and maintains accurate records on repeat offenders with multiple cases to minimize losses
• Conducts regular cases reviews of standard reports to analyze existing data and identify any inconsistencies or additional areas of opportunity
• Processes account maintenance, including placing flags and holds on accounts and cards to minimize loss exposure to the bank
• Utilizes multiple systems and critical applications necessary to properly maintain client accounts
• Complies with federal regulations such as Regulation E, Regulation CC, Regulation D and Regulation Z in performing day to day operations
• Reviews, researches and resolves clients disputes in conformance with Regulation E and network operating rules and regulations
• Reviews, analyzes and monitors risk management and fraud research reports to determine suspicious card activities on clients’ cards or accounts to minimize loss exposure to the bank
• Independently identifies problems and communicates issues to management
• Performs other duties as required
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the knowledge, skills, and/or abilities required in this position:
• High school diploma or equivalent and minimum of two years of experience in the ATM/Debit or credit card services field and college level accounting classes preferred
• Knowledge of network and settlement reconciliation procedures preferred
• Experience working with debit and credit card regulations and transactions required
• Knowledge of basic accounting procedures required
• Strong organizational skills required
COMPUTER AND OFFICE EQUIPMENT SKILLS
Microsoft Office suite