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Implementation Project Specialist
Fiserv
Parsippany, NJ, United States
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Job TitleImplementation Project Specialist
About the Role:
The Client Implementation Project Specialist (IPS) plays a meaningful role in the delivery of our digital product solutions to our new and existing client base. Implementation Project Specialist will be partnering with multiple teams within the organization and external clients in leading key activities to ensure the installation process is completed on time and in accordance with client requirements.
About our Business:
Fiserv has been named to FORTUNE® magazine’s list of World’s Most Admired Companies in 2014, 2015, 2016, 2017 and 2018. This is the fifth consecutive year the company has been named to the list, which is a conclusive benchmark of corporate reputation.
Fiserv has been a trusted name in financial services technology for more than 30 years. We’re leading the digital transformation of financial services, helping financial institutions move and manage money – securely, reliably and with ease – through our innovative solutions and deep expertise.
The Card Services business at Fiserv provides complete debit, credit and ATM payment services to financial institutions as well as Accel®, a premier payments network. Our products, services and strategies allow our clients to maximize revenue, increase customer acquisition, improve retention, reduce expense, minimize risk and increase share of wallet.
Essential Job Responsibilities:
• Act as primary project contact for clients and internal groups.
• Takes projects from original concept through final implementation working with internal resources and external customers.
• Provide continuous project feedback and status updates to key stakeholders.
• Develop project plans and related task lists as necessary, update plans accordingly.
• Work with client to determine parameter settings and key parameters into proprietary databases.
• Manage multiple implementation tasks with other internal groups to ensure project completion in accordance with client requirements.
• Develop and maintain professional client relationships and manage expectations with respect to live dates and other key timelines.
• Maintain accurate and complete documentation and procedures identified throughout the project relating to new product/feature functionality.
• Provide occasional after hour support of client implementations.
• Work with project managers and project teams to ensure internal project audit points are managed and tracked.
• Develop and maintain consistent standards for project status reporting for internal and external purpose.
• Ensures adherence to quality standards and reviews project deliverables.
Preferred Qualifications:
• Understanding of Digital Channels, online/mobile banking, and Electronic Payment products
Required Qualifications:
• Education
◦ Bachelor’s degree preferred or equivalent work experience required
• Work Experience
◦ Three years’ work experience in an implementations capacity or environment.
◦ Good project management knowledge including the ability to effectively manage and prioritize projects, issues and tasks.
◦ Previous financial services industry, implementations, or installations experience highly desired.
◦ Previous client services/relationships experience and project management experience.
◦ Proficient computer skills including MS-Office Suite (Excel, Outlook, Word, OneNote and SharePoint).
◦ Strong organization skills and attention to detail.
◦ Strong customer services skills with the ability to maintain professionalism under pressure.
◦ Strong verbal and written communication skills with the ability to communicate across all levels of clients and internal staff.
◦ Strong sense of accountability and follow through, effective problem solving skills as well as a commitment to positive solutions and the client experience.
◦ Team player with the ability to work independently.
◦ Ability to provide after-hours support for client implementations.
Thank you for considering employment with Fiserv. Please:
• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Fiserv is an Equal Employment Opportunity Employer, and it is the Company’s policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.