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Client Service Coordinator
Thrivent Financial
Spokane, WA, United States
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Summary
Our well established, high performing team in Spokane, WA is currently looking for an Administrative Assistant. If you are a self-starter, focused, hardworking individual we want to speak to you. The ideal candidate has excellent communication skills as you would be communicating with members and prospects. Other critical factors would be to multi task effectively and thrive in a fast paced environment.
Position Roles/Responsibilities/Accountabilities
• Handles incoming telephone calls to the office, and responds to requests for information. Contacts members to schedule appointments.
• Greets clients - first point of contact when clients arrive to office.
• Performs routine administrative duties such as maintaining office supplies, processing mail, scanning and faxing documents.
• Assists with seminars/workshops as needed
• Assists with the creation and execution of marketing strategies and campaigns
• Prepares or coordinates the preparation of routine correspondence, reports, and special projects typically of a routine nature.
• Supports event coordination and RSVP/follow-up management.
• Supports projects, administration of various programs, and processing functions as needed.
• Updates the contact management system with client/member contact and preference information.
Position Qualifications:
• Previous administrative support experience desired
• Demonstrated customer service orientation/experience, 2+ years preferred
• Extremely strong organizational skills
• Strong technical computer aptitude and knowledge of business tools (e.g., Microsoft Word, Excel, PowerPoint, Salesforce) or ability to learn
• Ability to handle multiple tasks and maintain a high quality of work while experiencing frequent interruptions
• Ability to maintain integrity of sensitive/confidential information
As part of the recruiting/hiring/contracting process, a verification of a candidate's background will be made to complete the hiring/contracting process. In addition, fingerprints will be taken for submission to the Federal Bureau of Investigation for review against nationwide fingerprint records.