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Director, Program Management Technology PMO
BMO Financial Group
Chicago, IL, United States
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Description
The Director, Program Management establishes and directs strategic programs or large/multiple projects. These include (but are not limited to) launching new products and services, large-scale application development, systems integration, business acquisition and integration, operational efficiency improvements, process reengineering, and infrastructure upgrades and deployment. Such strategic projects or programs are often highly complex and large-scale in nature, spanning multiple functions and/or business groups/LOBs, and contains multiple inter-related projects. The Director, Program Management holds the primary project relationship with executives from both business and Technology & Operations (in consultation and partnership with other Program & Project Managers, and with other stakeholders such as relationship managers and portfolio managers), and ensures that a successful business outcome is the prime measure of success. The Director, Program Management ensures that there is coordination of subsidiary programs or projects and that deliveries are aligned across all these initiatives to obtain the desired business benefit.
The Director, Program Management has breadth and depth of understanding of:
• One or more lines of financial services businesses (Retail, Online Channels, Commercial, Wealth Management, Capital Markets)
• Delivering Technology projects using various SDLC approaches (e.g. Waterfall, Iterative and Agile)
• Current and emerging technology trends in Fintech. Must be able to communicate effectively with development teams
Must be able to facilitate communication between multiple stakeholders efficiently and effectively. The Director, Program Management directs, manages, and coordinates team members (for potentially multiple projects) including other project managers, business and technology resources, user groups, internal and external consultants and contractors, as well as vendors and external regulatory organizations.
Key Accountabilities
• Directs strategic programs within multiple or single lines of business and provides integrated management of subsidiary projects and internal or external stakeholders.
• Typically exercises direct accountability for programs (including related sub-projects) with 50 team members or more
• Ensures programs are staffed with the right mix of people who exhibit the required perspectives, skills and behaviors. Approves the leadership of any subordinate programs/projects in order to create an effective program leadership team
• Functional management responsibility for up to 7 project managers
• Accountable party for defining, planning, orchestrating, and delivering assigned strategic projects/programs, including all IT, operational and business deliverables. Ensures cross-program coordination of activities, deliverables and benefits
• Directly leads all aspects of the program lifecycle and works with matrix business, corporate and IT partners to oversee all phases of the program (including, as applicable, change management, process management, transition to business/operations, system development, quality management, etc.) and ensure program structure is designed to achieve the intended business benefit
• Within the context of the assigned programs, responsible for building and sustaining the day-to-day relationships and communications (including project briefings) with business partners at various levels of the organization, including EVP, SVP, VP level, as well as other internal and external resources. Sustains and manages the relationship with the Accountable Executive throughout the duration of the initiative by providing sound thought leadership, advice, counsel and support
• Ensures end results are of the highest caliber with a clearly articulated scope and quantifiable business benefit. Provides effective challenge to business owner on viability of benefits in order to ensure the program is formulated with the highest likelihood of achieving the business vision and strategy. Ensures mechanisms to measure benefits are set up in the program
• Provides leadership, motivation, coaching and mentoring for the program leadership team in order to ensure subsidiary projects are coordinated to achieve the business vision and scope
• Chairs regular program and key governance forums (e.g. Steering Committees, Tollgates) to review progress with key constituents. Represents the interests of the project or program in various project governance and inter-department forums, including tollgate meetings. Coaches/advises accountable executives and steering committees on appropriate courses of action.
• Provides program level change leadership to ensure the vision and objectives of the large-scale transformation are driven properly, and ensures change management (the mechanisms of change) are in place to deliver the anticipated program benefits
• Ensures program issues and risks are identified, quantified, managed and tracked. Ensures processes for managing issues and risks across program and associated projects, including escalation processes, are established and followed. Monitors project level issues and risks and ensures relevant sub-project issues are exposed at the program level. Facilitates resolution of core issues between multiple executive stakeholders where required
• Ensures program scope is rigorously managed and that subsidiary project scope contributes to overall program scope and does not dilute the effectiveness of the overall program. Ensures program commitments are achieved within agreed on time, cost, and quality parameters
• Manages overall program budget, and allocates budgets to supporting projects. Ensures overall program spend is managed within approved annual and multi-year budget allocations. Manages contingency funding in support of risk mitigation plans
• Determines and establishes the appropriate program organizational and work breakdown structures (e.g. projects, workstreams) to accomplish program outcomes. Ensures program milestones and schedule accurately reflects the delivery commitments of subsidiary projects. Ensures an overall integrated delivery plan is developed, maintained and communicated
• Ensures development of required program artifacts including program charter, and management plans (resource, risk management, quality management, communications management, etc.), and related PM artifacts, while complying with applicable enterprise standards (e.g. Project Management, Risk, Audit, Compliance). Continuously improves program/project processes in order to ensure the best possible business outcome.
• Ensures program level monitoring and control is effectively implemented and controls subsidiary projects, including cross impacts between projects
• Provides Accountable Executive with continued insight in the viability of the business case (e.g. costs, benefits, KPIs) as the program progresses
• Negotiates complex contracts with external vendors (in consultation with Strategic Sourcing) to ensure receipt of specific resources and materials, as well as best value for the Enterprise. Ensures day-to-day vendor relationship management occurs (including monitoring performance, reviewing and approving vendor invoices)
• Contributes to improve the best practices of the project/program management community within the Enterprise to help drive consistency, transparency and execution excellence on projects
Authorities
-authority to manage project budget up to value of the approved funding (typically up to $50MM)
• authority to approve selection of project/program team members
Scope & Impact
• People manager for up to 7 project managers
• Management authority for delivery of portfolio of projects within a program
• Direct accountability for program leadership team and ability to direct all sub teams. Total impact 50+ team members
• Provides input to performance reviews for all team direct reports
• Control over direct project budgets (up to $50MM)
• Program lengths 1 year to 5 years
• Impact to bank operations of all scopes up to global
Desired Behaviors
-Trusted advisor to the most senior executives in technology and multiple lines of business
• Demonstrates excellent relationship management behaviors
• Provides effective challenge to assumptions of business executives in order to ensure programs are structured to achieve desired benefits
Key Performance Indicators
-Delivery of business outcomes of project
• Delivery of benefit tracking mechanisms
• Delivering on time, cost and scope
Cross-Functional Relationships
-Maintains prime relationship management role with the business executive accountable for the project
• Chairs program steering committees with most senior executives of multiple lines of business, and represents project at tollgate meetings
• Maintains relationships with business, technology and operations areas and orchestrates activities from all areas
• Solves complex program issues which may require facilitation of multiple senior
Qualifications
Knowledge & Skills
Knowledge
• Possesses a university degree and/or 12+ years relevant work experience
• Possesses advanced knowledge and 10+ years of experience in project and program management, including managing large-scale projects or programs of significant complexity and value (> $10MM) with high risk
• Financial Industry-specific knowledge and experience is required
• Significant experiences in technology, specifically financial services related, is required
• Holding a valid PMP designation from the Project Management Institute (PMI) or other valid program management certification (e.g. Prince 2) is an asset
Skills
• Excellent relationship management and consulting skills which results in proven ability to quickly earn the trust of sponsors and key stakeholders, mobilize and motivate teams; set direction and approach, resolve conflict, deliver tough messages with grace, execute with limited information and ambiguity
• Expert change leadership and change management skills
• Expert risk management skills
• Applies an appropriate depth of perception, discernment and judgment to effectively direct a program in a changing and evolving environment
• Excellent stakeholder management and influencing skills, capable of balancing multiple perspectives, effective at all levels up to senior executive
• Sound business and technical acumen, with demonstrated agility in learning and ability to quickly become comfortable with unfamiliar businesses areas or of technologies. Ability to connect programs/projects to broader organizational goals and grasp the key performance drivers of business partners
• Expert presentation, written and verbal communication skills which bring clarity and precision at senior executive levels
• Excellent problem-solving and critical-thinking skills to recognize and comprehend complex issues, policies, regulatory requirements and industry information affecting the business environment. Seeks opportunities to improve business outcomes
• Exemplary core program and project management skills
• Solid knowledge and expertise in the use of program management methodologies and tools (e.g. Clarity, MS Project, SharePoint repositories), and varied Systems Development Life Cycle (SDLC) approaches )
We’re here to help
At BMO Harris Bank we have a shared purpose; we put the customer at the center of everything we do – helping people is in our DNA. For 200 years we have thought about the future—the future of our customers, our communities and our people. We help our customers and our communities by working together, innovating and pushing boundaries to bring them our very best every day. Together we’re changing the way people think about a bank.
As a member of the BMO Harris Bank team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://bmoharriscareers.com.
BMO Harris Bank is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. BMO Harris Bank is an Equal Opportunity Employer for all, inclusive of Minorities, Women, Veterans, and Persons with Disabilities.