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Senior Representative
Kemper Corporation
Moosic, PA, United States
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Description
Position Summary:
Kemper has an immediate need for professional and motivated Senior Customer Service Representatives/First Notice of Loss Representatives (FNOL) to work in our Moosic call center. In this position you will, answer inbound calls from policyholders and claimants inputting all necessary information into the FNOL application to complete a First Notice of Loss Report. Assist customers in a professional and courteous manner. As necessary, transfers callers to appropriate person, office or department. Analyze and rectify any customer concerns using established procedures. Requires extensive knowledge of organization, product, and/or services. Adherence to established schedule/telephone expectations are a must while producing quality results.
The Senior FNOL representative requires more judgment, initiative, and demonstrates a higher level of skill in service results, customer service satisfaction, product and networking. Senior FNOL representative will handle customer complaints and escalated calls as well as assist supervisors in coaching and training their team members to top performance. Will be called upon to complete special projects and oversee the FNOL Service Floor for schedule adherence. Must be flexible and at all times remain professional with a positive attitude.
Position Qualifications:
• 2 year degree preferred or minimum (2) years’ experience in personal lines Underwriting, Sales, Customer Service and/or FNOL, or equivalent combination of education and experience.
• Requires excellent verbal, written, interpersonal, and organizational skills with a team-oriented approach.
• Advanced computer skills with MS Windows, Word, Excel, and Outlook are essential.
• Must be pursuing a Property & Casualty License
Our employees enjoy great benefits:
• Qualify for your choice of health and dental plans within your first month.
• Save for your future with robust 401(k) match, Health Spending Accounts and various retirement plans.
• Learn and Grow with our Tuition Assistance Program, paid certifications and continuing education programs.
• Contribute to your community through United Way and volunteer programs.
• Balance your life with generous paid time off and business casual dress.
• Protect what you love with discounts on home and auto insurance products.
• Get employee discounts for shopping, dining and travel through Kemper Perks.
Kemper at a glance
With $8 billion in assets, Kemper is one of the nation's leading insurers. The Kemper family of companies specializes in home, auto, life, health and valuables insurance products for individuals, families and businesses.
Kemper’s underwriting companies* are rated A- (Excellent) by A.M. Best Company, the leading insurance industry rating authority. Kemper services six million policies and ranks among the top 25 personal lines property and casualty writers and the 2016 Ward’s 50 Top Performers list of life insurance companies.
*Alliance United Insurance Company is not rated.
We value diversity and strive to be an employer of choice. An Equal Opportunity Employer, M/F/D/V
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