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Director, Implementations and Conversions, Card Services
Fiserv
Orlando, FL, United States
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Job TitleDirector, Implementations and Conversions, Card Services
What does a great Director, Implementations & Conversions do?
Delivers strategic direction and leadership for the credit implementation team. You will be responsible for ensuring advancement of clients’ knowledge and satisfaction with Fiserv products and services and enable clients to maximize the associated benefits and business results. You will have the opportunity to provide oversight for converting new credit clients onto Fiserv’s credit processing platform and implementation of additional products for existing clients.
As a Director, Implementations & Conversions, you can look forward to:
• Partnering with Product and internal teams to develop efficient implementation procedures and processes.
• Working directly with financial institutions and their vendors to troubleshoot issues and provide solutions.
• Coordinating with other internal Fiserv groups to meet/manage client expectations.
• Resolving issues expeditiously, identify root causes and implement process improvements.
• Identifying and seizing opportunities to improve productivity/reduce costs.
• Leading and managing the team including hiring, performance management and coaching as well as staff development.
• Collaborating with cross-functional peers on product and service delivery.
• Having accountability for delivering some of our most strategic projects and initiatives.
• Partnering with Agile teams to appropriately prioritize development needs for clients on the implementation schedule.
You’re the kind of person who:
Loves working in a fast paced and evolving environment. You want to lead a team in a high growth area of the business with opportunities to lead process improvements. You also love working in an external client facing role.
Basic qualifications for consideration:
• Bachelor’s Degree. Relevant equivalent work experience may be substituted for degree requirement.
• Minimum 10 years of experience managing, leading and developing high performing teams.
• Experience managing direct reports.
• Minimum 10 years of experience with card processing and related systems, banking operational processes or other directly related experience.
• Ability to travel approximately 5%.
Preferred qualifications for consideration:
• Credit card processing industry experience
• Experience with VisonPlus
Who we are:
The Card Services business at Fiserv provides complete debit, credit, prepaid and ATM payment services to financial institutions as well as Accel®, a premier payments network. Our products, services and strategies allow our clients to maximize revenue, increase customer acquisition, improve retention, reduce expense, minimize risk and increase share of wallet.
Fiserv is an Equal Opportunity Employer/Disability/Vet.
Thank you for considering employment with Fiserv. Please:
• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Fiserv is an Equal Employment Opportunity Employer, and it is the Company’s policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.