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Supervisor
Freedom Mortgage
San Dimas, CA, United States
Job Details - this job has expired, please see similar jobs below
The Supervisor – USDA REO/Conventional Claims is responsible for the coordinating, monitoring, marketing and management of all USDA REOs . This includes ensuring that REO Specialists completes these functions within the required timeframes per the departmerntal policies and procedures. In addition all USDA REO and GSE claims are completed both accurately and timely and in accordance with investor/insurer guidelines from the appropriate disposition action through final claim settlement.
Essential Job Functions:
• Responsible to ensure that all USDA REOs functions including RRC (Redemption, Ratification and Confirmation) monitoring, eviction processing and marketing of properties is completed within investor/insurer or Freedom Mortgage timeframe requirements.
• Ensure all USDA, GSE and MI claims are filed timely and accurately in accordance with insurer/investor/guarantor requirements.
• Monitor and oversee functions of REO Asset Management vendor.
• Facilitate weekly/bi-weekly meetings with staff and provide training, coaching and counseling to claims staff.
• Utilize exception and control reports to identify backlogs and ensure work is completed timely and accurately.
• Ensure daily/weekly follow-up on all outstanding claim proceeds as well as any suspended claims.
• Keep up to date on all claims servicing requirements and revisions.
• Monitor approval of Listing Agreements, Sales Contracts, Settlement Agreements
• Keep manager/VP informed of all trends and problems including, but not limited to claim denials/curtailments, avoidable losses, and compliance problems that will create an “out of compliance” condition or expose Freedom to any risk of exposure or liability.
• Complete and conduct performance reviews, monitor individual staff performance and work in conjunction with the Human Resources department to resolve performance issues.
• Ensure all monthly investor, insurer and other required reporting is completed timely and accurately.
• Communicates any trends and /or problems with recommended solutions to department management.
• Ability to handle advanced Excel and PowerPoint requirements for the Supervisor’s area of responsibility.
Other Related Duties:
Performs other related duties as assigned.
Supervisory Responsibilities:
Manages staff and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.