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Associate Director - Retail Originations
Banc of California
Santa Ana, CA, United States
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Description
Since 1941, Banc of California (NYSE:BANC) has empowered California’s diverse private businesses, entrepreneurs and communities, provided full service banking and lending, and partnered with businesses, families and employees to achieve their dreams.
Today, we are large enough to meet our clients’ banking needs, yet small enough to care and serve them well. Banc of California’s strong balance sheet, deep community roots and commitment to lasting and meaningful relationships are the foundation for its long record of success.
JOB SUMMARY:
Responsible for soliciting, negotiating, and coordinating the closing of routine residential mortgage loans in compliance with the Bank’s policies, procedures and related laws and regulations. The incumbent is responsible for attaining established individual, department, regional and Bank sales goals though active participation in sales management and officer call programs. Promotes quality mortgage loan customer service and related activities, and develops good customer relationships. Performs all duties in accordance with the company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the company operates.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
1. Engages in solicitation of new business; actively involved in instilling and maintaining a positive sales environment through education of the Bank’s products and services; attains established individual, department goals.
2. Reinforces the application of superior customer service through examples along with appropriate follow through with involved customers and employees.
3. Interviews prospective applicants or meets with existing customers; obtains necessary information and assists in the loan application process; helps applicants determine the most appropriate lending product to suit their needs, such as loan duration, interest rate and repayment terms; corresponds or re-interviews applicants to resolve questions regarding application information.
4. Performs borrower prequalification assessment and analysis of financial condition; carefully assesses and evaluates the risk of financing requests within the framework of the Bank’s credit culture and current economic and industry trends; orders and reviews credit.
5. Meets with existing or potential customers to negotiate final loan terms and conditions.
6. Develops and maintains an advanced knowledge of financial industry, economy, market conditions, rates, vendors and competition; remains informed of trends and developments in the market and changes to regulations governing private and government issued mortgages.
7. Processes, solves and answers complex customer transactions, problems or inquiries.
8. Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.
9. Follows policies and procedures; completes tasks correctly and on time; supports the company’s goals and values.
10. Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct.
11. Performs other duties and projects as assigned.
Banc of California is an equal opportunity employer committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), denial of Family and Medical Care Leave, disability (mental and physical) including HIV and AIDS, marital status, medical condition (cancer and genetic characteristics), genetic information, military and veteran status, national origin (including language use restrictions), race, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, and sexual orientation.
Qualifications
ESSENTIAL KNOWLEDGE, SKILLS, AND ABILITIES:
• Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position including but not limited to the following: Regulation Z (Truth in Lending Act), Regulation B (Equal Credit Opportunity Act), Fair Housing Act (FHA), Home Mortgage Disclosure Act (HMDA), Real Estate Settlement Procedures Act (RESPA), Fair Credit Reporting Act (FCRA), Bank Secrecy Act (BSA) in conjunction with the USA PATRIOT Act, Anti-Money Laundering (AML) and Customer Information Program (CIP), Right to Financial Privacy Act (RFPA, state and federal) and Community Reinvestment Act (CRA)
• Basic knowledge of related state and federal banking compliance regulations, and other Bank lending policies governing lending including but not limited to fair lending, privacy, RESPA as well as company operational policies and procedures, and the company’s products and services.
• Basic knowledge of real estate and consumer mortgage loan origination, underwriting, documentation and processing
• Basic experience, knowledge and training in all lending activities and terminology
• Basic experience, knowledge and training in financial statement and tax return analysis
• Excellent organizational and time management skills
• Basic skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs
• Intermediate typing skills to meet production needs of the position
• Intermediate math skills; calculate interest and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs
• Exceptional oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers and employees
• Ability to organize thoughts and ideas into understandable terminology
• Ability to organize and prioritize own work schedule on a short-term and long-term basis
• Ability to communicate with individuals utilizing a telephone; requires ability to hear and speak effectively on the telephone
• Ability to deal with complex problems involving multiple facets and variables in non-standardized situations
• Ability to work with general supervision while performing duties
EDUCATION, EXPERIENCE AND/OR LICENSES:
• High School Diploma, GED, or equivalent experience; Bachelor’s Degree preferred
• Minimum three (3) years of experience working in a residential loan processing environment
• NMLS licensed or ability to obtain licensing within 90 days