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Bilingual Redemption Specialist
Credit Acceptance
Southfield, MI, United States
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Bilingual Redemption Specialist
Credit Acceptance is a rapidly-expanding company with extensive growth opportunities. We are proud to say, for the 5th year in a row, we have been named one of Fortune Magazine’s 100 Best Companies to Work For. Our team members and culture create a positive workplace that drives us to succeed, making Credit Acceptance one of the largest used car finance companies nationally.
We offer a great work environment, awesome team members, competitive benefits, progressive career opportunities, a casual dress code and we work hard to ensure every team member is empowered to work to their fullest potential.
We are hiring a Bilingual Redemption Specialist within our Redemption Department.
About this Position:
• Professionally and respectfully persuade customers to pay in an effort to redeem the repossessed vehicle or reinstate the contract.
• Analyze the customer’s payment history and the circumstances of the repossession, and then make redemption payment arrangements within the guidelines of the department policy.
• Gather documents necessary for a successful redemption.
• Have phone and written contact with customers, repossession agents and auction vendors.
• Support additional customer service requests.
Our Redemption Specialist Team Members:
• Use our call model to handle each call in a manner that persuades customers to pay.
• Persuade customers to pay and redeem the repossessed vehicles. We will measure you on the number of accounts redeemed from the target redemptions per month.
• Spend up to 85% of your time handling customer phone calls using an automatic dialer.
• Support customer requests, including processing one-time payment request over the phone.
• Remain compliant with our policies, processes and legal guidelines.
• Be open to ongoing coaching and feedback aimed at improving performance.
Position Qualifications:
Required:
• High school diploma or GED.
• Previous customer service, sales and/or collection experience
• Speak, read and write Spanish
Preferred:
• Previous experience working in a call center environment.
• Previous leadership experience.
• Experience in any position where you had to demonstrate persuasive skills and negotiation skills.
• Experience in the finance or automotive industry.
• Previous experience working on a dialer.
Training and Work Schedule Requirements:
Training:
• Monday-Friday 8:00am-5:00pm
Work Schedule:
• Monday-Friday 12:00pm-9:00pm
• 1 Saturday per month from 8:00am-12:00pm
Company Core Values:
To be successful in this role, Team Members need to demonstrate the characteristics of PRIDE in their work:
• Positive: Maintain a positive attitude by focusing on solutions and promoting a collaborative and enjoyable environment.
• Respectful: Value teamwork, share successes, appreciates others and communicates in a way that promotes trust.
• Insightful: Make timely well-considered decisions, create innovative solutions and continuously learn.
• Direct: Communicate clearly and objectively; don’t be afraid of difficult conversations. Raise concerns through the proper channels.
• Earnest: Be honest, sincere and consistent. Work hard and pursue our goals together relentlessly.
Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.
Credit Acceptance is an equal opportunity employer.