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Commercial Lines Account Manager
BancorpSouth
Biloxi, MS, United States
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There are many things to consider when deciding on your next employer. Do you want a job where you earn a paycheck? Or do you want a CAREER with a company that values their employees as well as the communities that they are in? At BancorpSouth we are more than just a work place. We are a company that prides itself on values and the people that we employ. Start your search for a career with BancorpSouth.
Primary Function: The Commercial Lines Account Manager I is responsible for and/or supports the delivery of exceptional service to our commercial property and casualty clients. This individual assists the senior servicing staff and/or Producer in managing the client’s exposure to risk and coordinates services for the development, retention and rounding of accounts. Typically assigned to small or mid-sized accounts with minimal complexity.
Primary Responsibilities:
• With supervision, informs and educates, answers questions, resolves issues, and makes decisions regarding the need for the implementation of coverage and modifications to clients’ coverages.
• Provides, directly or indirectly, the necessary customer service for assigned accounts, including correspondence and communication with customers, producers and insurance carriers.
• Partners with producer(s) and marketing on new/renewal business strategy including the coordination of roles and the obtaining of information.
• Markets new and renewal business to appropriate carriers as needed or requested, including preparing complete marketing submissions to the marketing department.
• Maintains accurate and up-to-date data in agency management system according to agency workflows.
• Prepares summaries of insurance, schedules and proposals as needed for account review according to agency workflows.
• Verifies new and renewal policies for accuracy in rating, coverages and other relevant information. Inputs transactions to generate billing invoices. Ensures that policies are delivered and/or mailed to client in a timely manner.
• Coordinates clients’ needs with the support team regarding the issuance of binders, certificates and evidence of property.
• Pursues prompt client payment in coordination with the producer.
• Develops positive client relationships by being a point of contact for assigned clients and by maintaining open lines of communication. May travel to client’s site as necessary.
• Interacts with others effectively and professionally by utilizing good communications skills, cooperating purposefully, and providing information and guidance, as needed, to achieve the business goals of the agency.
• Overtime work, as needed.
• Other duties as assigned.
Qualifications:
Education/Designations
• College degree preferred, high school diploma or equivalent required
• Appropriate active Property & Casualty license required
Skill Requirements
• Experience and proficiency using Microsoft Word and Excel
• Excellent verbal and written communication skills
• Ability to work with numbers including basic calculations
• Organizational and time management skills
• Ability to work in a team environment
• Projects professional appearance and manner
• Self-starter with the ability to be flexible
• High attention to detail
Work Experience
• Typically has up to 3 years of insurance experience in a customer service role
• Basic working knowledge of insurance products, rating, underwriting, coverages and industry operations.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, veteran status, genetic information or any other status protected under applicable local, state or federal nondiscrimination laws.