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Front Desk Agent
Benchmark
South Lake Tahoe, CA, United States
Job Details - this job has expired, please see similar jobs below
Benchmark’s company culture is central to our management philosophy. The company’s stated purpose is “to provide an entrepreneurial environment where determined people dare to create, share, and build futures.
To be the “benchmark” by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.
Job Description Summary:
To assist guests with any needs or questions that arise during check-in and checkout.
Job Description:
*Welcomes guests, solves minor problems, and ensures guests have a great stay.
*Enters data into computer, including some minor accounting functions.
*Registers guests in and out of the conference center. Establishes and secures proper guest credit. Handles any billing questions and inquiries.
*Solves guest-related problems within scope of authority.
*Answers and directs all incoming calls and in-house calls received on the main switchboard console promptly and efficiently. Takes messages as required and delivers accordingly.
*Makes hospitality calls for new arrivals nightly.
*Performs all accounting duties including posting charges, account settlements, and shift closing.
*Maintains the front lobby area, ensuring cleanliness at all times.
*Coordinates guest recreation as needed. Assists Conference Planning staff as needed.
*Maintains accurate daily event information. Maintains daily posting of event sheet.
*Maintains supply of informational brochures, flyers, and maps.
*Maintains current knowledge of events in the area, points of interest, and services in the area.