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Senior Manager, Facilities
Jones Lang LaSalle
Devens, MA, United States
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We are seeking a Senior Facility Manager to provide a single point of contact for all site customers and act as their service provider liaison. Provide functional, comfortable, energy efficient and attractive facilities for clients and occupants. Ensure safe and code-compliant facilities and site infrastructure. Provide services that are reliable, efficient, and compliant in support of manufacturing operations. Manage expense budgets within approved allocations and provide monthly updates to year-end projections. Manage projects per client’s specifications and timeline. Provide cost competitive and resource efficient methods for delivering high-volume and relatively small-dollar facility projects.
Summary of Responsibilities
• Ensure client satisfaction with delivery of Integrated Facility Management services and provide a lead role in monitoring and increasing customer satisfaction
• Support 24 x 7 manufacturing facilities operations
• Drive daily activities to achieve monthly key performance indicators (KPI’s) and service level agreements (SLA’s)
• Work with Regional Manager to oversee the delivery of maintenance and repair services.
• Support the Regional Manager in the implementation of short and long-term projects for the client
• Develop and implement the annual management plan
• Develop monthly/quarterly variance reporting on all operating budgets for each property on a timely basis.
• Maximize utilization of suppliers, preferred vendors/contractors and the level of spending with Minority/Women owned Business Enterprises (M/WBE).
• Ensure compliance with JLL audit standards
• Coordinate discussions with selected vendors or suppliers regarding goal setting, performance criteria, and performance review
• Manage 3rd party suppliers
• Source local services and goods needed to perform day to day operations through 3rd party suppliers. This includes developing contracts, obtaining necessary vendor set up forms and reviewing certificate of insurance for compliance.
• Collaborate with account Sourcing team on national and regional sourcing opportunities to define scope, coordinate supplier walk-through, and manage national and regional supplier performance at property level.
• Drive a cross-sectional JLL and client team to deliver solutions
• Drive work order execution supporting soft services/offerings (vending, artwork, etc.)
• Plan and manage projects from initiation through delivery: directing and providing support and functional or technical expertise to the project team; influencing stakeholders
• Lead up to 7 direct reports and expanded organization across a portfolio totaling 500 M SF
• Manage organization with hiring, onboarding, performance management, retention, communications, succession planning, etc.
• Balance short and long term goals
• Support space standards and occupancy accuracy
• Align local strategies with broader workplace goals
• Prepare operating budgets and tracks expenses from both a CAPEX and OPEX perspective
• Partners with Green teams and executes energy reduction and sustainability programs
Summary of Desired Qualifications
• Bachelor degree in Engineering or equivalent
• Familiarity with Pharmaceutical Manufacturing and Operations and current Good Manufacturing Practices (cGMP’s), including Research Facilities
• Strong interpersonal skills and communication skills
• Excellent organizational, time management, problem solving skills
• Proven record of providing excellent internal and external customer service
• Experience with CMMS systems (Maximo, 360Facility, etc)
• Basic understanding of Reliability Centered Maintenance programs and techniques
• Proven experience in managing medium to large size sites and projects of a complex nature.
• Experience managing multiple vendors and capital improvement projects simultaneously
• Knowledge of Energy Reduction Programs and Projects
• Excellent verbal/written communication and presentation skills
• Knowledge of standard business and accounting practices
• Knowledge of Excel and ability to analyze data
• Proficient with Microsoft Outlook, Word, Excel and PowerPoint
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