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Commercial Manager
Commerce Bank
Kansas City, MO, United States
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Job Expectations:
How would you like to work for a great company that offers career growth and values your skills and experience? For over 150 years, Commerce Bank has built a strong reputation as a “Super Community” bank and is recognized as an industry leader. In today's growing and competitive financial services industry, we look for creative and innovative solutions to meet the needs of our customers. To achieve our results, we recruit the best and brightest employees who ask, listen and solve to meet our customers’ needs!
The Commercial CRM Manager will combine technology and business acumen to support and orchestrate the full life cycle of Salesforce/CRM activities across the Commercial segment’s multiple lines of business. This role is critical in leading the strategy, planning, development, support, and governance of the Salesforce practice within the organization. A successful candidate should have a solid track record of execution and delivering results leveraging the Salesforce/CRM platform.
Responsibilities:
• Serve as a thought leader in establishing CRM strategy and roadmap while gaining the buy in and support of leaders at all levels of the organization
• Collaborate with business and IT leaders to ensure that guidelines, policies, standards and hierarchies are adhered to when evolving the Salesforce practice into its future state
• Act as an effective change agent with business stake holders across business lines and functional areas and willing to challenge status quo
• Evaluate the short-term business needs required to support key business goals and consult with business, information and technical subject matter experts to identify how a Salesforce practice can support these business goals and outcomes
• Research, design, and deliver Salesforce solutions for multiple lines of business collaborating across the technology and business organizations
• Creation and ongoing maintenance of future state roadmaps for the Salesforce/CRM platform
• Identify process improvements, opportunities and trends while also introducing them into the strategic planning cycle
• Understanding of organizational structure and culture Identify and report on KPIs related to project success and user adoption
• Actively participate in the relationship management process with the software provider
• Maintain knowledge of relevant Salesforce Platform Enhancements as well as Salesforce AppExchange service providers
Work Hours: Monday-Friday (8:00am-5:00pm)
Requirements:
• A broad, enterprise-wide view of the business and varying degrees of appreciation for strategy, processes and capabilities, enabling technologies, and governance with a clearly defined vision with benefits of change
• Have a good understanding of financial services technology landscape, general banking line of business strategies, and a good general understanding of project accounting.
• Proven experience with enterprise-level systems development and integrations supporting mission-critical systems
• Knowledge of the software development lifecycle and Salesforce integration patterns
• The ability to create business cases by aligning business goals and priorities to technology budgetary goals
• Exceptional communication skills and the demonstrable ability to communicate appropriately at all levels of the organization; this includes written and verbal communications as well as visualizations
• Must be a Team player able to work effectively at all levels of an organization with the ability to influence others to move toward consensus
• Strong situational analysis and decision-making abilities
• Broad Industry knowledge of CRM technology
• Business Transformation and Change management methodology skills
• Strong analytical and conceptual skills
• Strategic planning, leadership and relationship management
• 3-5 years Salesforce experience
• 2-3 years Financial Services or Banking experience
• 2+ years managerial experience (if managing others)
Time Type:
Full time