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Loss Mitigation Processor
ServiceLink
Virginia Beach, VA, United States
Job Details - this job has expired, please see similar jobs below
Review and audit documents and financial information on loss mitigation requests.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Review 16 or more loss mitigation files per day
• Review each loss mitigation request to ensure all investor and client documentation requirements have been met.
• Send letters on incomplete requests on files that are incomplete
• Send denial letters when required documentation is not returned in 30 days
• Analyze borrower’s income documentation and correctly calculate gross and net monthly income calculations
• Document all income and expense information correctly into MSP system
• Order BPOs and appraisals for loss mitigation options, as needed
• Request escrow projections for modifications, as needed
• Educate borrowers and realtors about the loss mitigation process (short sale, Home Affordable Modification Program, Modifications, Forbearances)
• Prepare and mail missing items letters for incomplete loss mitigation packages
• Prepare and mail blank loss mitigation packages to the borrower
• contact borrowers and agents via telephone regarding missing items
• Run credit reports
• Open and close loss mitigation workstations correctly and timely
• Respond to voice mails and requests for callbacks within 24 hours of receipt
• Accurate and timely completion of template steps
• Prepare and mail correspondence to the borrower to generate a return call
• Respond to escalation requests within 24 hours of receipt
• Maintain professionalism in correspondence and conversation with borrowers/real estate agents
• All other duties as assigned
Qualifications
MINIMUM QUALIFICATIONS
• Proficiency in MS Windows, MS Outlook, MS Word, MS Excel
• Typing speed of 60 WPM
• Mathematical skills- able to perform basic math calculations- adding, subtracting, multiplication, and division
• Excellent written and verbal communication skills
• Knowledge and/or experience in mortgage banking or mortgage servicing
• Ability to work in a fast-paced environment
• Ability to work independently as well as part of a team
• Ability to multi-task