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Loss Mitigation Team Lead
ServiceLink
Chandler, AZ, United States
Job Details - this job has expired, please see similar jobs below
Responsible for the quality assurance of all work performed within the Loss Mitigation department. Perform Quality control audits monthly to ensure loss mitigation activities are in compliance with investor/client/insurer guidelines. Validate that all calculations are accurate, all required approvals have been received, and all documentation has been verified and is accurate. Review foreclosure sale date report and ensure all files with foreclosure sale dates have been addressed. Compile weekly reports and assist Supervisor in identifying process gaps mentoring the team.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Attend and participate in all team meetings
• Perform Quality Control audits on each staff member monthly
• Monitor the loss mitigation pipeline and identify any gaps in our review
• Review foreclosure sale date report and ensure all files with FC sale dates are addressed
• Respond within 24 hours to the Department of Veterans Affairs adequacy of servicing requests
• Ensure weekly reports are pulled and available to management
• Obtain a Mortgage Loan Originator (MLO) license within the first 120 days of employment and, must acquire and maintain all required state MLO licenses.⃰⃰⃰
• Respond and return voicemails, escalations and all other requests within 24 hours from receipt
• Contact borrowers and real estate agents to provide status of loss mitigation files
• Handle all written and verbal correspondence professionally between the borrowers, client, investor, insurer, subordinate lien holders, real estate agents, consumer credit counseling services, and foreclosure attorneys
• Assist with new hire training, including audit of all files during initial training period
• Able to train and underwrite to all investor guidelines
• Able to react to change productively and handle other essential tasks as assigned
• All other duties assigned
Qualifications
MINIMUM QUALIFICATIONS
• High School Diploma or equivalent
• Minimum of 4 years Collections, Loss Mitigation, or other mortgage banking, mortgage servicing or real estate related experience
• 3 or more years of telephone customer contact experience
• Proficient in MS Office Windows, MS Word, MS Excel, MS Outlook
• Knowledge of Fair Debt Collection Protection Act
• NLMS registered and state licensed
• Excellent written and verbal communication skills
• Ability to work in a fast-paced environment where priorities change frequently to meet business needs
• Demonstrated ability to provide attention to detail and concern for accuracy and consistency in results
• Ability to work independently as well as part of a team and focus on results
• Ability to multi-task
• Ability to learn rules, regulations, and laws in order to meet state, investor, client, and insurer guidelines
• Ability to structure a workout that serves the best interests of the borrower/investor/insurer/client
• Strong analytical and problem solving skills to be used in financial counseling and evaluation and interpretation of complex information
• Previous quality control or quality assurance experience in mortgage servicing preferred
• *LoanCare will sponsor all licensing related activities with a limit of three duplicate fees for each individual NMLS MLO exam.